Star Ratings and Quality Improvement Summit
Achieve and Sustain High Star Ratings, Enhanced Quality, Performance and Engagement Strategies
September 13-14, 2021 * Aria Resort & Casino * Las Vegas, NV

Star Ratings and Quality Improvement Summit








COVID-19 Advisory: BRI Network holds above all else, the health & safety of our attendees and their families. Currently this event is scheduled as an in-person event. We will however, continue to monitor and follow recommendations regarding capacity from CDC and other health agencies.

About the Conference

Organizations are continuing to implement innovative new approaches to improve performance and quality measures as the nation continues to move forward in achieving Value-Based Health and success with CMS Star Ratings. As the Five Star Quality Rating System continues to evolve and expand and set higher stakes, organizations are seeking out new methods and interventions which will allow them to maintain or achieve the desired four or five-star ratings. Health plans and providers are engaging in collaborative partnerships to improve quality, close gaps in care, improve patient outcomes, engage members while reducing spending creating savings.

As the Star measures continue to change and evolve, health plans are also following suit in order to achieve high star ratings which will determine reimbursement revenues, bonus payments, member enrollment, and marketing opportunities. We have created an exciting, high-level forum featuring knowledgeable leaders and executives from the nation’s leading Health Plans and Health Systems who will share their perspectives, valuable insights, and expertise on how to be best equipped for the rapidly evolving and critical changes in achieving four or five Star Ratings.

Attendees will benefit from learning about new best practices, initiatives, and strategies that have been deployed to address the challenges presented under the Affordable Care Act to improve the quality and delivery of healthcare while reducing costs, boosting revenue, and improving member satisfaction. By attending the 2021 Congress for Star Ratings and Quality Improvement Summit you will learn about innovative programs and initiatives that have been implemented at leading Health Plans to successfully achieve and maintain high star ratings.

Who Should Attend?
From Health Plans; Health Systems/Hospitals; Service Providers; Consultants:

  • Quality Improvement
  • Medicare Advantage
  • Pharmacy Administration
  • Utilization Management
  • Marketing
  • Product Development
  • Star Ratings
  • Care Management
  • Clinical Improvement
  • Business Development
  • Customer Service & Member Experience
  • Quality Analytics
  • Medicare Star Ratings
  • Behavioral Health
  • Member Outreach & Engagement
  • Informatics
  • Data Management
  • Chief Medical Officers
  • Analysts
  • Telehealth
  • Sales
  • Performance Improvement
  • Director of Population Health
  • Compliance
  • Nursing
  • Government Programs
  • Clinical Director

Also of Interest to Vendors; Solution Providers; Pharmaceutical

Conference Agenda

Day One – Monday, September 13, 2021
Registration & Breakfast

Opening Remarks

8:15am – 9:00am
An Update on CMS Star Ratings Policy

9:00am – 9:45am
Key Measures to Close Gaps in Care, Improve HEDIS Scores and Boost Star Ratings

9:45am – 10:15am
Mid-Morning Break

10:15am – 11:00am
Identifying Metrics for Targeted Star Ratings Improvement

11:00am – 11:45am
Star Ratings Landscape: What’s on the Horizon for 2021 and Beyond

11:45am – 12:30pm
How to Improve Member Satisfaction and Reduce Complaints Using Stars Best Practices

12:30pm – 1:30pm
Lunch Break

1:30pm – 2:15pm
Implementing Sustainable Quality Programs in a Value-Based Enviornment

2:15pm – 3:15pm
Panel Discussion: Best Practices to Achieve Excellent Star Ratings

3:15pm – 3:45pm
Mid-Afternoon Break

3:45pm – 4:30pm
Leveraging Technology to Improve Quality Scores & Drive Provider Performance

4:30pm – 5:15pm
Creating a Collaborative Model to Improve Patient Care

Day Two – Tuesday, September 14, 2021
Networking Breakfast

8:00am – 8:15am
Recap of Day One

8:15am – 9:00am
Engaging Members to Reach for the Stars: Getting Everyone Involved in Quality

9:00am – 9:45am
Telehealth Impact to Star Ratings and Risk Adjustment for Medicare Advantage

9:45am – 10:15am
Mid-Morning Networking Break

10:15am – 11:00am
Improving Stars through Member Rewards and Incentives

11:00am – 11:45am
The Impact of Social Determinants of Health on Star Ratings

11:45am – 12:30pm
Increasing Medication Adherence and Compliance

Conference Concludes

Workshop – , Tuesday, September 14, 2021
12:45pm – 2:45pm

Succeeding in a New Era of Star Ratings

Aria Resort & Casino
3730 Las Vegas Blvd. South
Las Vegas, NV 89158
Sponsors and Exhibitors
Educational Underwriter

HealthMine is the only Health Action Engagement company originally built inside a Value-Based Insurance Design (VBID) health plan that continuously empowers and incentivizes individuals to take action and improve their health. HealthMine’s services help health plans target and empower individuals to complete health actions through advanced analytics, prioritized clinical pathways and individualized member engagement to improve clinical quality and increase profitability. HealthMine is online at


Are there group discounts available?

  • Yes – Register a group of 3 or more at the same time and receive an additional 10% off the registration fee

What is the cancellation policy?

  • Cancellations received 4 weeks prior to the event will receive a refund minus the administration fee of $225. Cancellation received less than 4 weeks prior to the event will receive a credit to a future event valid for one year.

Can the registration be transferred to a colleague?

  • Yes – please email us in writing at with the colleague’s name and title

Where can I find information on the venue/accommodations?

  • Along with your registration receipt you will receive information on how to make your hotel reservations. You can also visit individual event page for specific hotel information. The conference fee does not include the cost of accommodations.

What is the suggested dress code?

  • Business casual. Meeting rooms can sometimes be cold so we recommend a sweater or light jacket
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