2nd National Telehealth Summit
Leveraging Connected Care to Improve Healthcare Delivery and Lower Costs
October 25-26, 2018 * Loews Sapphire Falls Resort * Orlando, FL

2nd Annual National Telehealth Summit








About the Conference

Telehealth is the most rapidly growing sector in the healthcare industry and is changing the way healthcare is delivered. There is a growing demand for telehealth services to reduce the rising cost of healthcare benefits, which is estimated at approximately $620 billion annually.

Telehealth offers solutions to address many of the challenges facing U.S. employers, health plans and consumers today, including skyrocketing costs, physician shortages, long wait times, absenteeism and lost productivity, to name a few. Also, telehealth reduces unnecessary visits to emergency rooms and urgent care, saving time and money.

Telehealth can transform traditional relationships between patients and providers in new ways. For some, it means using technology to constantly collect and transmit vital signs. For others, it means receiving medical consultations over the internet. Additionally, telehealth has the potential to improve population health and decrease health costs by minimizing expensive resources and ED overcrowding.

This conference will bring together thought leaders in the fields of telehealth and telemedicine to discuss best practices for connected health programs, explore case studies in digital and virtual care, identify critical quality metrics to define success, and uncover greater ROI for applications of emerging technologies. Hear innovative case studies on how telehealth is bringing better healthcare to patients, communities and populations, improving outcomes and reducing costs.

Who Should Attend?

From Hospitals/Health Systems/Urgent Care Centers/Health Plans:

  • CEO’s
  • CFO’s
  • COO
  • Medical Directors
  • Medical Information Director
  • Remote Patient Monitoring
  • eHealth
  • Nursing Information Director
  • Telehealth
  • Virtual Health
  • Clinical Director
  • Stroke Program Coordinator
  • IT Director
  • Business Development
  • Operations Director
  • Telemedicine
  • Innovation
  • ICU/Emergency Room Directors
  • Critical Care Director

Also of interest to:

Healthcare Consultants; Vendors;Technology Innovators

Conference Agenda

Day One – Thursday, October 25, 2018

7:15am – 8:00am
Conference Registration & Networking Breakfast

8:00am – 8:15am
Chairperson’s Opening Remarks

8:15am – 9:00am
Keynote: Designing a Profitable, Scalable and Sustainable Telehealth Program
Launching a telemedicine program can be a daunting task. In this session, you will learn the key foundational elements to building a successful telehealth program. Hear from experts on areas to assess when developing a telehealth program, implementation strategies, and receive answers to questions that commonly arise throughout the various stages of program development. Topics to be discussed will include:
- Key elements required for a telehealth program 

- Finding a model that works best for clinical and business objectives
- Evaluating whether to buy or build by modeling the financial impact and ROI of each option in both the near and the long-term
- How telehealth can be applied across the care continuum
- Key clinical, operational and technical factors important in the development and implementation
- A framework for modeling and analyzing the ROI
- Critical factors to scale and sustain your telehealth program

9:00am – 9:45am
Telehealth Legal & Regulatory Issues
This session will focus on the key business decision points and legal considerations a provider should address when building a telemedicine program. From state regulations to vendor negotiations, there are several steps along the way of telehealth engagement that can derail the most promising of clinical models. Topics to be discussed will include a review of contract structures, business models, compensation methodologies, patient-facing service lines, and the development of integrated networks for telehealth. You will also learn about the essential elements of the legal issues and solutions which should be considered by providers who are in their first steps of engaging telemedicine, as well as:
- State law issues and practice standards affecting telemedicine
- Risk management and security issues and best practices
- Contracting with technology vendors and practice partners
- Understand the business case and decision points of telemedicine services
- Incorporate legal and regulatory issues into a business model for telehealth
- Network development and system-wide contracting

9:45am – 10:15am
Networking & Refreshments Break

10:15am – 11:00am
Improve the Efficiency of Care Using Remote Patient Monitoring

Through telehealth and remote monitoring services, we can improve access, quality and outcomes for patients, enhance collaboration and connectivity for providers, and reduce readmissions and care costs. This session will address how to build a remote monitoring program. Learn practical steps toward a sustainable, clinically excellent remote monitoring program. Topics to be discussed will include:
- The planning and operational deployment of a telehealth remote monitoring program
- Identifying selection criteria for including patients in a remote monitoring program
- Explore how to integrate remote monitoring to reduce lengths of stay and improve quality in the transition from hospital to home
- Standardizing your telehealth and remote monitoring approach across the system
- Identifying key clinical, legal, business and financial concerns that need to be addressed
- Selecting the most appropriate technologies for target patient populations
- Understanding the process of change in incorporating a successful remote monitoring program into an existing clinical and business architecture
- Analysis of healthcare savings using remote patient monitoring

11:00am – 11:45am
Caring for Patients with Multiple Chronic Conditions Through Telehealth
A key challenge in controlling healthcare expenses is managing patients with chronic diseases. One way of decreasing medical expenditures has been identified as decreasing the total number of visits per patient to doctor’s offices, in order to decrease overhead and overall utilization. Telehealth has been identified as having significant potential in decreasing the volume of visits to outpatient settings. This session will examine modes of delivering care virtually; and key aspects for any organization considering these modes of care: regulatory/reimbursement; impact on clinician resource utilization; organizational/financial barriers; ease of implementation. Topics will include:
- Ways to decrease costs through virtual care delivery
- Potential barriers to adoption of virtual care
- How to best integrate enabling telehealth technologies into programs designed to meet the challenges of this unique patient population

11:45am – 1:00pm

1:00pm – 1:45pm
Reimbursement of Telehealth Services: Getting Paid
In this session, you will learn about what is being paid for, what’s not, coding and telehealth service coverage. Topics to be discussed include key issues concerning reimbursement and payment hurdles specific to providing care using telehealth, and how to negotiate win-wins

1:45pm – 2:30pm
Demonstrating the Value of Telehealth Based on a Data-Driven Approach
When implementing telehealth, an organization must establish key metrics for success and obtain provider buy-in. In this session, explore how to determine the right metrics for your telehealth program and the role these play when outlining protocols, policies and workflows. Topics to be discussed will include:
- Outlining risks, from technology to ROI, and best practices for compliance
- Defining and measuring the ROI of telehealth and linking it to quality of care metrics
- Identifying standards for quality assurance and business key performance indicators
- Ensuring appropriate data reaches the right providers at the right time
- Discuss how to best communicate connected health data to the entire care team
- Improving analytics to ensure providers receive actionable, real-time data

2:30pm – 3:00pm
Networking & Refreshments Break

3:00pm – 4:15pm
Panel: Thriving through Partnerships with Telehealth Service Providers
Partnering with telehealth service providers aids in population health management by improving care quality, access, affordability and continuity. This panel will discuss how hospitals and health systems can benefit from partnering with companies, including:
- Finding and vetting your perfect telehealth partner
- Key contractual considerations
- Integrating a telehealth partner into your organization
- Outcomes and savings from telehealth partnerships

4:15pm – 5:00pm
Improving Telehealth Business Performance Using Business Process Management Tools
This session will examine the connection between the operational framework of a telehealth system and variability on the actual performance of such a system. Topics to be discussed will include:
- Process improvement concepts such as Lean operations and six sigma and their impact on telehealth operations
- The relationship between process efficiency and effectiveness and the telehealth financial performance

End of Day One

Day Two – Friday, October 26, 2018

7:15am – 8:00am
Networking Breakfast

8:00am – 8:15am
Chairperson’s Remarks

8:15am – 9:00am
Implementing Telemedicine Transformation: Leading People Through Change
Change management is often one of the most challenging aspects of telemedicine implementation. This session will address how to mitigate and solve for problems that may arise during telemedicine implementation, and how to effectively manage resistance. Topics to be discussed include:
- Identify barriers and outline effective leadership roles to ensure program success
- Strategies to achieve greater engagement and expand beyond early adopters
- Identify physician champions and how to best utilize them to improve provider adoption

9:00am - 9:45am
Implementing a Long-Term Care Telehealth Program
The use of telehealth is expanding to long-term care settings, where patients are likely to have emergency care needs, and caregivers need quick assessments from outside medical professionals to enable them to intervene as soon as possible:
- Design a telehealth program including components and equipment
- Gaps telehealth fills for long-term care facilities
- Overcoming telemedicine challenges to long-term care
- Technologies and tactics transforming long-term care

9:45am – 10:15am
Networking & Refreshments Break

10:15am - 11:00am
Leveraging Telehealth to Expanding Access in Underserved and Rural Communities
Telemedicine is becoming increasingly important for patients in underserved and rural areas to access care. Patients in such areas frequently are unable to drive due to medical conditions, are limited by weather, have to pay out of pocket for travel expenses and cannot take time off work to travel for surgical specialists. Therefore, telemedicine has the potential to save patients’ time and money and give them access to medically necessary care without the barriers of cost, travel and time lost. In this session topics to be discussed will include:
- Identifying critical needs for services that may be provided via telemedicine and telehealth
- Clinical protocols to achieve telemedicine and telehealth efficiencies
- How to build capacity by expanding access to specialists, coordinating care and improving quality

11:00am – 11:45am
Transforming Home Health Management with Telehealth
This session will address new approaches to home telehealth care. Topics to be discussed will include:
- How telehealth can produce better patient outcomes for insurers, health plans, hospitals, care and disease management companies and home health agencies
- Containing costs while improving quality and patient engagement
- Remote monitoring success in the home health setting
- How to capture valuable information from your patient’s home
- Evidence-based cost savings

11:45am – 12:30pm
Established and Emerging Telehealth Models
There exists a gap in transitioning from established telemedicine service options in a fee-for-service environment to new emerging models of care delivery. This session will address needs, processes and lessons learned from the addition of new and emerging technologies. Explore the timeframe for emerging technologies in healthcare and how to build your strategy to stay ahead of consumer demands, and identify emerging telehealth care delivery models.

Conference Concludes

Workshop – Thursday, October 25, 2018

05:30pm – 07:30pm
Building an Operational Strategy to Integrate Telehealth into Your Healthcare Delivery System’s Existing Infrastructure
The application of telehealth technology has been accelerating rapidly over the past decade. However, many healthcare organizations struggle to integrate telehealth technologies into existing operating systems and care delivery models. This may result in telehealth programs that are isolated from mainstream operations and disconnected from the care delivery model. This workshop will outline practical and actionable steps to building an enterprise-level approach to the integration of telehealth into a health system’s care delivery model. Hear best practices for integrating technology into clinical care to meet the demand for efficient, high-quality care.

In this workshop, you will learn:
- Solutions to the most common barriers to scaling a telehealth program
- How to integrate telehealth into provider workflows
- How to ensure standardization and scalability
- Actionable steps to build a telehealth infrastructure within a health system that is both strategically aligned and cost-effective
- How to assess the short-term and long-term effectiveness of a telehealth infrastructure


Loews Sapphire Falls Resort
6601 Adventure Way
Orlando, FL 32819

“Mention BRI Network to get a discounted rate of $189/night”

Sponsors and Exhibitors



Are there group discounts available?

  • Yes – Register a group of 3 or more at the same time and receive an additional 10% off the registration fee

Are there discounts for Non-Profit/Government Organizations?

  • Yes – please call us at 800-743-8490 for special pricing

What is the cancellation policy?

  • Cancellations received 3 weeks prior to the event will receive a refund minus the administration fee of $185. Cancellation received less than 3 weeks prior to the event will receive a credit to a future event valid for one year.

Can the registration be transferred to a colleague?

  • Yes – please email us in writing at info@brinetwork.com with the colleague’s name and title

Where can I find information on the venue/accommodations?

  • Along with your registration receipt you will receive information on how to make your hotel reservations. You can also visit individual event page for specific hotel information. The conference fee does not include the cost of accommodations.

What is the suggested dress code?

  • Business casual. Meeting rooms can sometimes be cold so we recommend a sweater or light jacket
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