2024 Telehealth & Digital Healthcare Management Summit

7:15am – 8:00am
Conference Registration & Networking Breakfast 

8:15am – 9:00am
Telehealth’s Role in Mental Health Access and Outcomes
From expanding access to mental healthcare to giving patients more choices, telehealth can take care to the next level. This session will explore telehealth’s key role in access to mental health services as well as the integration of behavioral and physical health services, including those in underserved communities or who have technology challenges.

Marie Lee, M.Ed., PMP
Manager – Access Care Technology
Henry Ford Health 

9:00am – 9:45am
How COVID Accelerated Healthcare’s Digital Transformation
The past years have seen a boom in technology-enabled healthcare solutions—from telemedicine service connecting rural communities with world-class care to the proliferation of wearable devices helping Americans proactively monitor their exercise data and even irregular heart rhythms. The growing digitization of health has only been accelerated by the unique challenges of COVIC-19, in which it became increasingly clear that we needed more solutions for a society that has shifted so significantly to the online realm. This session will explore how COVID accelerated healthcare’s digital transformation.

Michael Archuleta
Chief Information Officer | HIPAA & Information Security Officer
Mt. San Rafael Hospital 

9:45am – 10:15am
Networking & Refreshments Break 

10:15am – 11:00am
Social Determinants of Health
Addressing the social determinants of health of patients can reduce costs and improve their health, and telehealth and digital healthcare can play a role in that. Improving health outcomes in rural, impoverished communities will require more than expanding access to quality care. It will require a cross-sector approach to care that integrates services from across the social determinants of health. This integration can best accomplished utilizing telehealth. In this session, learn how telehealth usage changes by age, geography, income, and other demographic factors, and how it can help healthcare providers reach more patients.

Kerry Palakanis
Associate Dean of Graduate Programs and Research
Roseman University of Health Sciences 

11:00am – 11:45am
Expanding Access to Healthcare
Healthcare organizations are increasingly using telehealth to better meet their patients’ needs and to overcome persistent clinical workforce shortages. Telehealth encompasses a variety of technologies used to deliver virtual medical, health and education services. Telehealth services help address geographic, economic, transportation and linguistic barriers to healthcare access. Because community health centers are required to offer comprehensive services in areas of high need, including sparsely populated rural areas, healthcare organizations are leveraging telehealth to expand access to quality health care services. This session will explore how telehealth is decreasing barriers and increasing access to healthcare.

Karen L. Fortuna, PhD, LICSW
Assistant Professor of Psychiatry
Geisel School of Medicine
Dartmouth College  

11:45am – 12:30pm
The Role of Telehealth and Digital Healthcare in an Evolving Health Care Environment
Telehealth and digital healthcare programs seem to be popping up everywhere with employers offering services to their employees, healthcare systems implementing programs and national telehealth providers creating standalone offerings. As consumers seek out healthcare experiences that more closely align to the experiences they have in other industries in terms of ease of access, instantaneous answers and transparency, telehealth programs constructed in the right fashion, provide an opportunity to do just that. This session will explore how to develop telehealth and digital healthcare solutions that create more consumer-centric healthcare offering.

Anthony Roggio, MD
Medical Director of Telehealth
University of Maryland Medical System and Access Center
Interim Chair of Emergency Medicine
Emergency Department
University of Maryland Medical Center – Midtown 

12:30pm – 1:30pm
Luncheon 

1:30pm – 2:15pm
Implementing an Acute Hospital Care at Home Program
Learn the evidence supporting inpatient care through CMS’ acute hospital care at home program.
Understand the experiences of a new program through the design, implementation and scaling phases.
Discuss the strategies, pitfalls and lessons learned along the way.

Christopher Caspers, MD
Vice Chair of Education and Clinical Innovation
Department of Emergency Medicine
NYU Langone Hospital - Long Island 

2:15pm – 3:15pm
Panel: How Providers are Leveraging Digital Tools as Services Expand
Hospitals and healthcare systems have been forced to implement and accelerate projects for telemedicine and other digital tools to continue serving patients. While many hospitals have been severely impacted by the need for social distancing and other measures to prevent spreading infection, COVID has also cemented the convenience of digital tools among consumers and providers, some of whom were previously reluctant to adopt new technologies. This session will explore how digital healthcare tools and a fortified digital patient experience are permitting healthcare systems to forge a new normal – one that more seamlessly integrates telemedicine and digital healthcare.

Panelists:

Marie Lee, M.Ed., PMP
Manager – Access Care Technology
Henry Ford Health 

Anthony Roggio, MD
Medical Director of Telehealth
University of Maryland Medical System and Access Center
Interim Chair of Emergency Medicine
Emergency Department
University of Maryland Medical Center – Midtown

Cindy Welsh, RN, MBA, FACHE
Vice President System TeleAcute and Respiratory Care
Advocate Health

3:15pm – 3:45pm
Networking & Refreshments Break

3:45pm – 4:30pm
Digital Twins in the Future of Healthcare: How Digital Tools will Transform Personalized Healthcare
The personalization of healthcare has the potential to enable the most effective care to become available to individuals faster and at a lower overall cost than before, aimed at achieving the best possible clinical outcomes in the long term. This session will explore how digital healthcare tools could play a key role in personalizing healthcare, for example, by providing new channels for continuous or frequent patient monitoring outside of the clinical setting, supporting decision-making, and facilitating access to care, in relation to several stages of the care delivery pathway.

Hamilton Baker, MD
Associate Professor of Pediatrics and Public Health
Medical University of South Carolina
Director
Clemson-MUSC AI Hub 

4:30pm – 5:15pm
Online Tracking Technologies: Implications under HIPAA and Beyond
In light of heightened scrutiny related to use of online tracking technologies (e.g., cookies and pixels) in the health care space, including recent HHS guidance and FTC enforcement action, this presentation will guide digital health organizations on assessing their use of online tracking technologies. In particular, this presentation will address key questions including (i) how the data derived from analytic and tracking technologies via a website or mobile application is regulated; and (ii) the legal requirements an organization needs to consider before using tracking technologies to process data which may be considered HIPAA protected health information or otherwise personally identifiable.

Attendees will leave the presentation with a deeper understanding of:

1. The action steps needed to assess compliance of an organization’s current use of online tracking technologies.
2. The HIPAA implications of the use of online tracking technologies by HIPAA regulated entities.
3. The potential risks of use of online tracking technologies in a manner that does not align with regulatory requirements and guidance, beyond HIPAA.

Aaron T. Maguregui
Senior Counsel
Foley & Lardner LLP 

5:15pm
End of Day One

7:15am – 8:00am
Networking Breakfast 

8:00am – 8:15am
Chairperson’s Remarks 

8:15am – 9:00am
Implementing a Successful Telehealth Program
Leveraging advances in patient monitoring and smarter healthcare, telehealth it has the potential to minimize or eliminate traditional healthcare challenges. However, its implementation requires a well-thought-out plan. This session will dive into how to implement a successful telemedicine program, including:

- Establishing a strategy and setting goals

- Designating a cross-functional team

- Essential rules, protocols and reimbursement

- Partnering with reliable technology companies

- Designing a strategy to maximize the program’s uptake

- Integrating and implement technology

- Encouraging feedback from patients and staff

- Measuring performance frequently against goals and responding accordingly

Saurabh Chandra
Chief Telehealth Officer
University of Mississippi Medical Center

9:00am – 9:45am
Virtual Monitoring for the Inpatient Setting
As we struggle in health care to meet staffing needs, virtual health may be a solution. In this session, the use of remote nurses and technicians to provide support to RNs in the ICU, medical surgical floors and EDs will be explored. Methods employed to provide mentoring for new RNs, central monitoring of telemetry patients and virtual sitter and medical surgical RN models will be discussed, including lessons learned and data from this organization’s programs.

Cindy Welsh, RN, MBA, FACHE
Vice President System TeleAcute and Respiratory Care
Advocate Health 

9:45am – 10:15am
Networking & Refreshments Break 

10:15am – 11:00am
Capturing the Value in Digital Health Solutions Across the Care Continuum
Accelerated digital healthcare adoption amid COVID-19 means now is the time for organizations to embrace the transformation. Connected health – which sits at the intersection of digital and traditional care – is regularly discussed as a way to harness the power of new technology to improve patient engagement and health outcomes. This session will explore frameworks for measuring the value of digital health solutions across the care continuum to accelerate digital health adoption by patients and care teams. This includes discussion of common measures to assess value, integration of a measures framework into all phases of digital health solution development from discovery through adoption and challenges and opportunities for the future.

Laura Christopherson, Ed.D., MBA
Digital Practice Enablement Manager
Mayo Clinic Center for Digital Health 

Angela Leuenberger, MS, LSSBB
Digital Practice Enablement Manager
Mayo Clinic Center for Digital Health 

11:00am – 11:45am
Utilizing a Mobile Unit and Telehealth Services to Reduce Barriers to SUD Treatment
The mobile program targets high-need populations who have been unwilling or unable to access SUD treatment under traditional, brick-and-mortar models. Target sites to improve access and engagement in treatment includes shelters, food banks, homeless encampments, isolated neighborhoods and locations with a high-incidence of overdose events.  By bringing services to those who need it, we have addressed the obstacles that may have prevented them from seeking treatment at a facility, such as stigma, ambivalence, distrust, transportation issues, lack of insurance, and the presence of co-occurring disorders. Telemedicine is also utilized in this model.  Due to limited space one the mobile unit, we have clinicians that sit at the brick and mortar facility and have clinical sessions with the individuals receiving services on the mobile unit.  Additionally, individuals can speak with their prescriber regarding changes in medication, co-occuriring medical issues, etc.  Bringing treatment to those in need has broken down may barriers and improved the outcomes of treatment for many individuals.

Lisa Blanchard, MA, LMHC
Chief Clinical Officer
Spectrum Health Systems, Inc. 

11:45am – 12:30pm
Leveraging Telehealth and Digital Healthcare to Accelerate the Discharge Process and How it Can Help Reduce Readmissions
When patient inflows exceed outflows, hospitals become overwhelmed. And when it comes to reducing readmission rates, setting patients up for success is critical. Post-discharge, telehealth can help. Advances in digital technology have enabled providers to offer more effective videoconferencing and information-sharing capabilities. The potential post-discharge benefits are significant. This session will explore ways that telehealth and digital healthcare can help reduce hospital readmissions and expedite the discharge planning process.

Heather Hitson
Telehealth Implementation Manager
UCLA Health 

12:30pm
Conference Concludes

12:45pm – 2:45pm

Workshop: NCQA and Others Looking Toward ‘Care Anywhere’: Building on the Last Two Days Ready your Care Anywhere Strategy

The last two days of this conference have provided a foundation for understanding and using telehealth, digital health, virtual nursing, generative AI, and other similar programs to improve care outcomes and create financial opportunities. Let’s go further and build a long-term Care Anywhere strategy using hybrid care. The workshop aims to use the interest and commitment to implement telehealth and digital health as the springboard to expanding into a broader Care Anywhere strategy. NCQA (National Committee for Quality Assurance) recently communicated its Care Delivery Anywhere quality framework and expectations. Since Care Anywhere will be an increased focus, the workshop will:

1. Establish the intent and alignment of NCQA’s perspective to a Care Anywhere strategy.
2. Identify the foundations created by telehealth, digital health, virtual nursing, and Hospital@Home and the resolutions to clinician burnout that will promote readiness for Care Anywhere.
3. Define the Care Anywhere process that orchestrates the demand and supply of future care delivery.
4. Provide examples, value propositions, and research highlighting additional service areas within and in addition to telehealth and digital health that will drive a new Care Anywhere strategy.Greg Smith
   Global Virtual Health Lead
   Accenture