2023 Patient Flow Management Summit

January 26-27, 2023 * Paris Las Vegas * Las Vegas, NV

2023 Patient Flow Management Summit

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About the Conference:

Ensuring timely patient care in the right location with the right clinical team has never been more important. While healthcare systems are making progress toward more value-based, person-centric care practices, most hospitals are experiencing significant operational and financial stress. Costs continue to escalate, while reimbursements are waning.

Thus, flow has become a major concern for hospitals and health systems as both the human and financial aspects result in poor quality care, patient dissatisfaction and lower reimbursement and profitability. Optimizing hospital wide patient flow is critical in delivering high quality patient centric healthcare. Hospitals are examining how to provide the right quality care, in the right place and at the right time.

The influx of the newly insured entering the healthcare system presents greater challenges to hospitals and the necessity to streamline flow and capacity has become enormously vital. As this landscape continues to evolve and dramatically transform, there is a huge shift towards hospital wide collaboration and throughput in order to achieve these goals. Optimizing the ED, decreasing patient wait times and enhancing care coordination are key components to moving the patient quickly, efficiently and safely through the hospital system.

This event features leaders from hospitals and health systems who will share their perspectives, valuable insights and expertise on how to be best equipped for the rapidly evolving landscape of patient flow management.

Who Should Attend?

Who Should Attend:

From Hospitals/Health Systems:

  • Case Management
    • Discharge Planning
    • Patient Flow
    • Admissions
    • Nursing
    • Operations
    • CEO
    • CFO
    • Patient Care
    • Compliance
    • Clinical Care
    • Medical Directors
    • Quality
    • Patient Financial Services
    • Care Management
    • Emergency Medicine
    • Social Worker
    • Utilization Management
    • Hospitalist
    • Chief of Staff
    • Capacity Management
    • Patient Throughput
    • Bed Management
    • Patient LogisticsAlso of Interest to:
    • Vendors
    • Solution Providers
    • Consultants

Conference Agenda

Day One - Thursday, January 26, 2023

7:15am – 8:00am

Conference Registration & Networking Breakfast

8:00am – 8:15am
Chairperson’s Opening Remarks 

8:15am – 9:00am
A Health System-Wide Approach to Assessing and Designing Patient Flow Management
Patient flow management is a system-wide process, but many healthcare providers do not integrate multiple departments into the process to minimize the time between treatments or medical services for maximum patient throughput. This session will explore the benefits of applying a system-wide patient flow management approach, and identify opportunities for improvements in a healthcare system.

Sanjay Pattani, MD, MHSA, FACEP
VP | Associate Chief Medical Officer
Mission Control, AdventHealth
Central Florida Division, South Region
Attending, Emergency Medicine
AdventHealth Central Florida 

9:00am – 9:45am
Improving Patient Flow and Reducing Emergency Department Crowding
Emergency departments face significant challenges in delivering high quality and timely patient care on an ever-present background of increasing patient numbers and limited hospital resources. A mismatch between patient demand and the ED’s capacity to deliver care often leads to poor patient flow and departmental crowding. These are associated with reduction in the quality of the care delivered and poor patient outcomes. This session will explore planning and implementing patient flow improvement strategies, and several reasons why addressing emergency department (crowding should be at the forefront of your organization's improvement efforts.

Lucio Barreto, DNP, AGACNP-BC, APN, RN, CCRN, NE-BC, CLSSBB, MICN
Clinical Program Manager, Emergency Medicine Quality & Safety
Clinical Program Manager, Patient Experience & Service Excellence
Emergency Department, Rapid Evaluation and Transition Unit & Express Care
Department of Emergency Medicine
The Mount Sinai Hospital 

9:45am – 10:15am
Networking & Refreshments Break 

10:15am – 11:00am
LeanTaaS Session

 

11:00am – 11:45am
Creating a Team Approach to Capacity Management
Managing the efficient flow of patients into and out of the hospital has become a focus of all health systems nationally.  Hospitals have taken many approaches including setting up command centers to centralize the work.  When volumes surge, leaders around healthcare organizations engage in the daily process to assist with the movement of patients.  The engagement by leaders from all levels of the organization can lead to decentralizing the work, confusing messages and competing with the command centers’ work.  Creating work standards for teams based on levels of capacity ensures that the organization is working together towards common goals.  This session will discuss the creation of levels of capacity, communicating those levels and development of standard work for teams to support the needs of the organization.

Matthew Rougeux, MHA
Vice President, Patient Flow
Duke University Hospital 

11:45am – 12:30pm
Decreasing Length of Stay, Readmissions, and ED Diversions
Strained hospital capacity has been linked to poorer health outcomes and higher mortality rates for hospitalized patients. This issue became more prominent during the COVID-19 pandemic as surges of the virus stretched hospitals’ resources to their limits. To relieve overcrowding in the emergency department, patients might be diverted to other EDs, which can cause neighboring EDs to become overcrowded and threaten healthcare quality. Many hospitals struggled with delayed discharges tying up beds and staff time, straining their capacity. This session will explore creating a liaison role to improve communication between providers and case managers, establishing a culture of proactively preparing for discharges, and adding automation and transparency to patient flow.

Hammad Haider-Shah, MD, JD, CHCQM
Chief Medical Officer
Aurora West Allis Medical Center

12:30pm – 1:30pm
Luncheon 

1:30pm – 2:15pm
Hopsital IQ Session

2:15pm – 3:15pm
Panel: Overcoming the Operational Challenges of Patient Flow
Improving patient flow from the emergency department to the inpatient floors is a focus for hospitals and health systems. This panel will discuss the operational challenges of patient flow and strategies to improve and streamline both throughput and flow, including:

  • Integrating departments
  • Creating a culture of accountability
  • Staffing models
  • Using technology to enhance care

Panelists:

Ryan Greiner, MD
Medical Director/Physician Advisor - Utilization Management
North Memorial Health

3:15pm – 3:45pm
Networking & Refreshments Break 

3:45pm – 4:30pm
Improving Patient Flow During Infectious Disease Outbreaks Using Machine Learning
Pandemics can lead to a large influx of patients requiring admission to acute care facilities.  Leveraging electronic medical records can assist leaders with making informed decisions regarding patients who can be discharged safely despite a COVID diagnosis. The same information can be applied to new admissions.  This session will review how one healthcare system utilized the severity index within EPIC to faciliate patient throughput.

Sharon Urban, MSN, MHA, RN-BC, CNML, NE-BC, FACHE
Senior Director, Patient Care Services
Bayhealth 

4:30pm – 5:15pm
Behavioral Health in the ED: Optimizing Patient Flow
Addressing the rising number of behavioral health patients presenting in the emergency department is essential for hospitals, large and small. The lack of behavioral health beds for patients that present to the ED is a major contributor to overcrowding, disrupting patient flow, and extending overall length of stay throughout the hospital. While the volume of behavioral health patients presenting in EDs throughout the country is increasing, resources to handle the growing need aren’t keeping pace with the demand. Since the busy, loud environment of most EDs can exacerbate behavioral health symptoms, it’s important to move patients into a more suitable environment as efficiently as possible. This session will explore optimizing the flow of patients to a behavioral health unit and getting them the care they need.

Carissa J. Tyo, MD
Assoc Professor Internal and Emergency Medicine
Asst Program Director, IMEM Combined Residency
Medical Director, Clinical Decision Unit
Medical Director, Care Management and Physician Advisors, UIHHSS
UI Health 

5:15pm
End of Day One

Day Two – Friday, January 27, 2023

7:15am – 8:00am
Networking Breakfast 

8:00am – 8:15am
Chairperson’s Recap

8:15am - 9:00am
Building your Capacity Management Team: Adult Flow Physician on Duty
Delays in patient flow and a shortage of hospital beds are commonplace in hospitals during periods of increased infection incidence, such as seasonal influenza and the COVID-19 pandemic. Many hospitals struggle with timely discharges and efficient discharge care coordination while continuing to see increased challenges & demand with capacity management.  This session will explore the development of the Adult Flow Physician on Duty who provides clinical oversight and real time support to facilitate safe, efficient patient throughput and the integration with the Patient Capacity Command Center leading to improved communication among the cross-functional teams and improvement of care coordination.

Toni Braden, DNP, RN
Patient Care Director of Capacity Management
Integrated Transfer Center
Nursing Administration
UCSF Health 

Jahan Fahimi, MD, MPH
Associate Professor of Clinical Emergency Medicine
Affiliated Faculty, Philip R. Lee Institute for Health Policy Studies
Medical Director, UCSF Emergency Department
Medical Director of Value Improvement
UCSF Health 

9:00am – 9:45am
The Role of Command Centers in Improving Patient Flow
Hospitals and health systems nationally have struggled with the challenges of increasing demand and limited overall capacity leading to bottlenecks in care and inefficient patient flow through the hospital. Given constraints on expanding bed capacity including both regulatory barriers and high costs, hospitals and health systems have increasingly focused on improving operational efficiency as a method to improve patient flow. Delivering the right care, at the right place, at the right time — is the goal of an effective, efficient patient flow strategy. And the best way to achieve that goal is through an operational command center. This session will explore how command centers allow for the seamless entry of patients into the health system and coordination of the safest, most appropriate care throughout their length of stay.

Kathleen M. Matson, DHA, MSN, RN, NE-BC
Nurse Administrator, Nursing Resources
Mayo Clinic 

9:45am – 10:15am
Networking & Refreshments Break 

10:15am – 11:00am
Matching Capacity with Demand in Hospitals
This session will explore how to perfect patient flow through real time demand capacity management and improve overall patient flow in the hospital through proper predictions and planning. No more surprises with too few or too many beds at the end of the day. We’ll discuss placing patients at the right level of care in a timely fashion. This process not only allows for a decrease in ED and PACU holds but can also help to easily identify barriers to success. Overcoming these barriers leads to measurably improved work that is both focused and valuable.

Rosario Lombardo, MHA, BSN, RN
Senior Director Transfer Center
Ascension 

11:00am – 11:45am
Improving Patient Flow and Efficiency
Optimizing patient flow is critical for healthcare facilities for two main reasons, patient safety and quality of care. Improving patient flow is a way to increase revenue and patient satisfaction. Efficient patient flow will increase healthcare facilities' revenue and, more importantly, keep patients satisfied and safer. Failing to achieve the proper care at the right time puts facilities at an operational efficiency deficit. Which in turn places patients at risk for less than optimum care and potential harm. Achieving hospital-wide patient flow, and ultimately improving outcomes and the experience of care for patients, requires an appreciation of the hospital as an interconnected, interdependent system of care. It also requires strong leadership; in fact, the role of executive leaders is critical for success. This session will explore all this and more, including tips to improve patient flow and efficiency.

Bonnie Geld, MSW
President & CEO
The Center for Case Management 

11:45am – 12:30pm
How Telemedicine May Ease ED Overcrowding and Improve Patient Flow
Overcrowding in Emergency Departments continue to be a challenge to hospitals and health care systems.  This longstanding problem is driven by a myriad of national and local forces.  Among a suite of best practices and innovative solutions to address patient flow and crowding, telemedicine is a potential tool that can be applied to mitigate patient flow and access.  This session will explore telemedicine as a solution to improve patient flow in the ED and patient access.

Patrice Callagy, RN, MPH, MSN, CEN
Executive Director, Emergency Services
Stanford Health Services 

Sam Shen MD, MBA, FACEP
Vice Chair, Clinical Operations and Quality
Clinical Associate Professor, Department of Emergency Medicine
Stanford University School of Medicine

12:30pm
Conference Concludes

Workshop - Friday, January 27, 2023

12:45pm – 2:45pm

Workshop: Improving System-Wide Throughput While Enhancing Patient Engagement 

Achieving operational excellence through enterprise-level transformation is critical to a hospital’s effective performance. The intent is threefold: to improve workflows and protocols, advance care delivery and support improved outcomes. Essential to ensuring the successful implementation of a sustainable process is the application of proven performance methodologies and clinical expertise, alongside thoughtful data intelligence and quality standards. This workshop will explore a system-wide approach to identifying performance improvement opportunities in enterprise-wide patient flow. Topics to be discussed will include:

  • Best practices that can be used to drive improvement targets
  • Measuring the gap between current performance and the desired state to quantify improvement opportunities
  • Identifying upstream and downstream influencers on throughput across the continuum
  • Supporting teams in adopting and sustaining changes that have a positive impact on patient flow
  • Clinical workflows highlighting challenges particularly in the area of transitions in care.
  • KPIs for monitoring throughput
  • Incorporate efficiencies that can be managed across the care continuum and sustaining an optimized flow over time

Featured Speakers

Sanjay Pattani, MD, MHSA, FACEP

Sanjay Pattani, MD, MHSA, FACEP

VP | Associate Chief Medical Officer

Mission Control, AdventHealth
Central Florida Division, South Region
Attending, Emergency Medicine
AdventHealth Central Florida

Lucio Barreto, DNP, AGACNP-BC, APN, RN, CCRN, NE-BC, CLSSBB, MICN

Lucio Barreto, DNP, AGACNP-BC, APN, RN, CCRN, NE-BC, CLSSBB, MICN

Clinical Program Manager, Emergency Medicine Quality & Safety

Clinical Program Manager, Patient Experience & Service Excellence
Emergency Department, Rapid Evaluation and Transition Unit & Express Care
Department of Emergency Medicine
The Mount Sinai Hospital

Matthew Rougeux, MHA

Matthew Rougeux, MHA

Vice President, Patient Flow

Duke University Hospital

Hammad Haider-Shah, MD, JD, CHCQM

Hammad Haider-Shah, MD, JD, CHCQM

Chief Medical Officer

Aurora West Allis Medical Center

Ryan Greiner, MD

Ryan Greiner, MD

Medical Director/Physician Advisor - Utilization Management

North Memorial Health

Sharon Urban, MSN, MHA, RN-BC, CNML, NE-BC, FACHE

Sharon Urban, MSN, MHA, RN-BC, CNML, NE-BC, FACHE

Senior Director, Patient Care Services

Bayhealth

Carissa J. Tyo, MD

Carissa J. Tyo, MD

Assoc Professor Internal and Emergency Medicine

Asst Program Director, IMEM Combined Residency 
Medical Director, Clinical Decision Unit
Medical Director, Care Management and Physician Advisors, UIHHSS
UI Health

Toni Braden, DNP, RN

Toni Braden, DNP, RN

Patient Care Director of Capacity Management

Integrated Transfer Center
Nursing Administration
UCSF Health

Jamie Nordhagen, MS, RN, NEA-BC

Jamie Nordhagen, MS, RN, NEA-BC

Senior Director, Patient Flow and Capacity Management, Patient Representatives

UCHealth

Jahan Fahimi, MD, MPH

Jahan Fahimi, MD, MPH

Associate Professor of Clinical Emergency Medicine

Affiliated Faculty, Philip R. Lee Institute for Health Policy Studies  
Medical Director, UCSF Emergency Department  
Medical Director of Value Improvement
UCSF Health

Kathleen M. Matson, DHA, MSN, RN, NE-BC

Kathleen M. Matson, DHA, MSN, RN, NE-BC

Nurse Administrator, Nursing Resources

Mayo Clinic

Rosario Lombardo, MHA, BSN, RN

Rosario Lombardo, MHA, BSN, RN

Senior Director Transfer Center

Ascension

Marcy van Schagen, MSN, RN, CNML

Marcy van Schagen, MSN, RN, CNML

Director System Capacity & Patient Placement (Transfer Center)

System Patient Transport Team
WakeMed Health and Hospitals

Bonnie Geld, MSW

Bonnie Geld, MSW

President & CEO

The Center for Case Management

Patrice Callagy, RN, MPH, MSN, CEN

Patrice Callagy, RN, MPH, MSN, CEN

Executive Director, Emergency Services

Stanford Health Services

Sam Shen MD, MBA, FACEP

Sam Shen MD, MBA, FACEP

Vice Chair, Clinical Operations and Quality

Clinical Associate Professor, Department of Emergency Medicine
Stanford University School of Medicine

Tonia Breckenridge, MBA, CP-SHRM

Tonia Breckenridge, MBA, CP-SHRM

Managing Director

Huron Consulting Group

Venue

Paris Las Vegas
3655 Las Vegas Blvd. S
Las Vegas, NV 89109
877-796-2096

Mention Group Code SPBRI3 to get the discounted rate of $104/night (average rate) or use link below:

https://book.passkey.com/go/SPBRI3

Sponsors and Exhibitors
FAQ

Are there group discounts available?

  • Yes – Register a group of 3 or more at the same time and receive an additional 10% off the registration fee

Are there discounts for Non-Profit/Government Organizations?

  • Yes – please call us at 800-743-8490 for special pricing

What is the cancellation policy?

  • Cancellations received 4 weeks prior to the event will receive a refund minus the administration fee of $225. Cancellation received less than 4 weeks prior to the event will receive a credit to a future event valid for one year.

Can the registration be transferred to a colleague?

  • Yes – please email us in writing at info@brinetwork.com with the colleague’s name and title

Where can I find information on the venue/accommodations?

  • Along with your registration receipt you will receive information on how to make your hotel reservations. You can also visit individual event page for specific hotel information. The conference fee does not include the cost of accommodations.

What is the suggested dress code?

  • Business casual. Meeting rooms can sometimes be cold so we recommend a sweater or light jacket
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