2022 Patient Flow Management Summit
January 31 – February 1, 2022 * Bellagio * Las Vegas, NV

2022 Patient Flow Management Summit








COVID-19 Advisory: BRI Network holds above all else, the health & safety of our attendees and their families. Currently this event is scheduled as an in-person event. We will however, continue to monitor and follow recommendations regarding capacity from CDC and other health agencies.
About the Conference

Today, patient flow has become a major concern for most hospitals and health systems as both the human and financial aspects result in poor quality care, patient dissatisfaction and lower reimbursement and profitability. Optimizing hospital wide patient flow is critical in delivering high quality patient centric healthcare. Hospitals are examining how to provide the right quality care, in the right place and at the right time.

The influx of the newly insured entering the healthcare system presents greater challenges to hospitals and the necessity to streamline flow and capacity has become enormously vital. As this landscape continues to evolve and dramatically transform, there is a huge shift towards hospital wide collaboration and throughput in order to achieve these goals. Optimizing the ED, decreasing patient wait times and enhancing care coordination are key components to moving the patient quickly, efficiently and safely through the hospital system.

This event features leaders from hospitals and health systems who will share their perspectives, valuable insights and expertise on how to be best equipped for the rapidly evolving landscape of patient flow management.

Who Should Attend?
From Hospitals/Health Systems:

• Case Management
• Discharge Planning
• Patient Flow
• Admissions
• Nursing
• Operations
• Patient Care
• Compliance
• Clinical Care
• Medical Directors
• Quality
• Patient Financial Services
• Care Management
• Emergency Medicine
• Social Worker
• Utilization Management
• Hospitalist
• Chief of Staff
• Capacity Management
• Patient Throughput
• Bed Management
• Patient Logistics

Also of Interest to:

• Vendors
• Solution Providers
• Consultants

Conference Agenda

Day One – Monday, January 31, 2022

7:15am – 8:00am
Conference Registration & Networking Breakfast

8:00am – 8:15am
Chairperson’s Opening Remarks

8:15am – 9:00am
How to Maximize Efficiency and Patient Flow During and Post-Pandemic

COVID-19 has strained hospital capacity, detracted from patient care, and reduced hospital income. By classifying the time and resource needs of surgical patients and smoothing the flow of surgical admissions, hospitals can dramatically improve hospital efficiency, the quality of care and timely access to care for emergent and urgent surgeries. Through and beyond the time of COVID, smoothing the flow of surgical patients is a key means to restore hospital vitality and improve the care of all patients. This session will examine challenges COVID-19 has created for hospitals, as well as improvements in quality, access and cost of care, including:

  • Reengineering operating rooms
  • Smoothing surgical flow
  • Reengineering medical flow and right-sizing inpatient units
  • Capacity planning and building 
  • Outcomes

9:00am – 9:45am
Improving Emergency Department Patient Flow

Emergency departments face significant challenges in delivering high quality and timely patient care on an ever-present background of increasing patient numbers and limited hospital resources. A mismatch between patient demand and the ED’s capacity to deliver care often leads to poor patient flow and departmental crowding. These are associated with reduction in the quality of the care delivered and poor patient outcomes. The use of doctor triage, rapid assessment, streaming and the co-location of a primary care clinician in the ED have all been shown to improve patient flow. In addition, when used effectively point of care testing has been shown to reduce patient time in the ED. Patient flow and departmental crowding can be improved by implementing new patterns of working and introducing new technologies such as point of care testing in the ED. This session will explore strategies to reduce the amount of time patients spend in the ED in order to improve patient flow and reduce crowding in the ED

9:45am – 10:15am
Mid-Morning Break

10:15am – 11:00am
How Telemedicine May Ease ED Overcrowding and Improve Patient Flow

Overcrowding in emergency rooms is a costly and concerning global problem, compromising patient care quality and experience. This longstanding problem is mainly driven by the imbalance between increasing patient flow and the shortage of emergency room capacity. While the ER is supposed to be a safety net of the health care system, the overcrowding problem has strained this safety net and posits various threats. For example, long waiting times and treatment delays cause adverse patient outcomes, such as high readmission and mortality rates. They also increase financial costs, reduce patients’ satisfaction and impair physician efficiency. This session will explore telemedicine as a solution to reduce ER congestion.

11:00am – 11:45am
Patient Flow Strategies to Reduce Length of Stay and Readmissions

As health systems continue to look for ways to cut costs and increase profit margins, they consistently turn to LOS and readmission improvement opportunities. Even minor improvements in readmission rates and LOS can lead to significant cost savings. This presentation will reveal proven strategies on processes and systems to address LOS while maintaining quality care, patient safety and reducing readmissions. Explore the process surrounding admissions and its impact on LOS. We’ll discuss process changes, discharge barriers, and care transitions.

11:45am – 12:30pm
Go with the Flow: Matching Capacity with Demand in Hospitals

This session will explore how to perfect patient flow through real time demand capacity management and improve overall patient flow in the hospital through proper predictions and planning. No more surprises with too few or too many beds at the end of the day. We’ll discuss placing patients at the right level of care in a timely fashion. This process not only allows for a decrease in ED and PACU holds but can also help to easily identify barriers to success. Overcoming these barriers leads to measurably improved work that is both focused and valuable.

12:30pm – 1:30pm
Lunch Break

1:30pm – 2:15pm
Behavioral Health in the ED: Optimizing Patient Flow

Addressing the rising number of behavioral health patients presenting in the emergency department is essential for hospitals, large and small. The lack of behavioral health beds for patients that present to the ED is a major contributor to overcrowding, disrupting patient flow, and extending overall length of stay throughout the hospital. While the volume of behavioral health patients presenting in EDs throughout the country is increasing, resources to handle the growing need aren’t keeping pace with the demand. Since the busy, loud environment of most EDs can exacerbate behavioral health symptoms, it’s important to move patients into a more suitable environment as efficiently as possible. This session will explore optimizing the flow of patients to a behavioral health unit and getting them the care they need.

2:15pm – 3:15pm
Panel: Overcoming the Operational Challenges of Patient Flow

Improving patient flow from the emergency department to the inpatient floors is a focus for hospitals and health systems. It has only grown more pressing during the COVID-19 pandemic. Now, not only do patients need to be quickly moved to their inpatient unit for their own safety and comfort, but staff also need extra time for cleaning and decontamination before the next patient can be brought back for care. This panel will discuss the operational challenges of patient flow and strategies to improve and streamline both throughput and flow, including:

  • Integrating departments
  • Creating a culture of accountability
  • Staffing models 
  • Using technology to enhance care

3:15pm – 3:45pm
Mid-Afternoon Break

3:45pm – 4:30pm
Essential Hospital-Wide Strategies to Support Patient Flow and Promote Patient-Centered Care

This session will offer experience and perspectives on proven strategies and approaches to improve quality and patient flow through hospital-wide strategies and patient centered care. The speaker will discuss proven case studies and examples of successful programs and processes that have been implemented. Other topics to be discussed will include:

  • Key performance indicators and methods for measurement and accountability
  • Structure of an effective and sustainable throughput improvement team and model of practice
  • Methods to engage and align medical staff
  • Critical success factors to maintain momentum and sustain improvements
  • How effective communication can streamline patient throughput

4:30pm – 5:15pm
Enhancing Clinical Documentation to Improve Patient Flow, Revenue and Quality

Clinical documentation is the foundation of a patient’s medical record and captures patient care from admission to discharge. Studies show that clinical documentation could be improved, on average, in more than 50 percent of medical charts. This is problematic because complete, accurate documentation can prevent ambiguity of diagnoses and treatment, while inadequate documentation can lead to higher readmission rates, LOS, failure in appropriate post-discharge follow-up, increased costs and medication errors. This session will examine how the way we communicate through documentation has a robust impact on our care, quality and reimbursement.

End of Day One

Day Two – Friday, February 1, 2022

8:00am – 8:15am
Chairperson’s Recap

8:15am – 9:00am
Improving Patient Flow Using Lean Methodology

In today’s rapidly changing health care environment, organizations are expected to continuously improve the quality of care delivered to an expanding population of patients. To do so, they need a framework for developing, testing and implementing changes. Lean provides a methodology to engage workers and leaders to identify waste in a process, develop standards, implement a change, assess the results of that change, review next steps, and repeat the process. This can be successfully accomplished in the highly variable world of emergency medicine and can help healthcare providers be more productive, engaged, and satisfied while enabling patients to receive the value-added care they want and expect. Successful implementation of Lean or any other improvement framework requires that the hospital and medical leadership are all strong supporters of the methodology, speak the same process improvement language and are able to generate support and resources for operation-wide forward movement. This session will examine Lean techniques for the improvement of patient flow.

9:00am – 9:45am
Exploring Innovations in Patient Flow Management and Care Coordination in Response to COVID-19

The COVID-19 pandemic required health systems to rapidly rethink patient journeys. New protocols and patient flows needed to be implemented across the health system, both for COVID and non-COVID patients. This included shifting care to new intermediate facilities, telehealth modalities and the home. Some emerging models of care are here to stay, while others will become valuable ‘crisis protocols’ for future health emergencies. This session will explore innovations, lessons and resources that were used to achieve these shifts.

9:45am – 10:15am
Mid-Morning Break

10:15am – 11:00am
Achieving Positive Patient Flow Outcomes by Creating a Capacity Command Center

Learn how establishing a centralized operations center can control patient access, inpatient throughput, ambulatory capacity and quality and safety efforts. By co-locating core functions such as bed management, patient transport, environmental services, care management and ambulance services, you can set workflows to streamline patient throughput. This presentation will review the creation of a command center, and how to leverage dashboards, technology, real time data and metrics to enhance patient flow.

11:00am – 11:45am
Redesigning Front-End Flow in the Emergency Department: A Patient-Centered Approach

The emergency department is the major point of entry for the largest number of patients arriving to the hospital. Typically, the ED accounts for 50 percent of inpatient admissions. Plus, as the “front door” to the hospital, the ED not only drives flow, but it drives the patient’s perception of flow. To ensure efficient emergency department patient flow, begin to think of the ED as a system with inputs, throughputs, and outputs. The inputs are patients coming into the ED, either by ambulance or through triage. The outputs are discharged patients (or those admitted to the hospital or transferred to another hospital.) And while it might seem that the best place to start testing changes is to focus on throughputs (i.e., wait times for lab and radiology), the biggest opportunities to affect patient flow are actually at the front end and back end of the ED. The front end is where the ED team has the most direct control and influence over patient flow, resources, and service. This session will explore ways to improve front-end flow, including:

  • Measuring patient demand
  • Managing triage effectively to avoid bottlenecks
  • Designing and deploying a “fast track” approach
  • Staffing
  • Tracking patients and results

11:45am – 12:30pm
Hospitalist Impact on Patient Flow

For a hospital to survive and thrive, the institution must efficiently and effectively treat patients. Even a small lapse could cause severe financial strain. Lately, economic pressure has caused an alarming rate of hospital closures. Hospitals use measures like throughput and readmissions to assess performance. Hospitals have found that hospitalists can help significantly in improving these metrics. Hospitalist programs are a hospital innovation that has positively affected ED patient flow. As you think about patient flow through your department, be aware that one of the things you could do to most improve the flow of patients through the ED is actually on the inpatient side. Be an advocate for hospitalist services! Patients need the right help as quickly as possible. Any delays in care cause a bottleneck, which affects throughput. The wrong care means a dissatisfied, unhealthy patient that is sure to return. Hospitalists address both areas, using expertise to order tests, communicate with stakeholders, and manage patient expectations. This session will explore why executives should consider hiring one or more of these professionals in the organization.

Conference Concludes

Workshop – Friday, February 1, 2022

12:45pm – 2:45pm
Achieving Positive Patient Flow Outcomes by Creating a Capacity Command Center

Learn how establishing a centralized operations center can control patient access, inpatient throughput, ambulatory capacity and quality and safety efforts. By co-locating core functions such as bed management, patient transport, environmental services, care management and ambulance services, you can set workflows to streamline patient throughput. This workshop will review the creation of a command center, and how to leverage dashboards, technology, real time data and metrics to enhance patient flow.

3600 Las Vegas Blvd. S
Las Vegas, NV 89109

“Mention BRI Network to get the discounted rate of $179/night (average rate)”

Sponsors and Exhibitors

Lead Sponsor

TeleTrackingFor every hour a patient waits for care, they face objectively worse outcomes. TeleTracking believes it is unacceptable that patients are not able to access the care they need, when they need it, due to operating inefficiencies and unnecessary cost barriers. Our mission is simple, to ensure no one waits for the care they need. And that’s why three decades ago, TeleTracking recognized the significant benefits of a centralized approach to managing patient flow and in the last decade has implemented more than one hundred health system command centers across the United States and United Kingdom. TeleTracking has delivered extraordinary outcomes for nearly three decades that have been the subject of study by KLAS, Gartner and the RAND Corporation. For more information visit www.teletracking.com.


Are there group discounts available?

  • Yes – Register a group of 3 or more at the same time and receive an additional 10% off the registration fee

Are there discounts for Non-Profit/Government Organizations?

  • Yes – please call us at 800-743-8490 for special pricing

What is the cancellation policy?

  • Cancellations received 4 weeks prior to the event will receive a refund minus the administration fee of $225. Cancellation received less than 4 weeks prior to the event will receive a credit to a future event valid for one year.

Can the registration be transferred to a colleague?

  • Yes – please email us in writing at info@brinetwork.com with the colleague’s name and title

Where can I find information on the venue/accommodations?

  • Along with your registration receipt you will receive information on how to make your hotel reservations. You can also visit individual event page for specific hotel information. The conference fee does not include the cost of accommodations.

What is the suggested dress code?

  • Business casual. Meeting rooms can sometimes be cold so we recommend a sweater or light jacket

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