2022 Patient Flow Management Summit
January 31 – February 1, 2022 * Bellagio * Las Vegas, NV

2022 Patient Flow Management Summit

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COVID-19 Advisory: BRI Network holds above all else, the health & safety of our attendees and their families. Currently this event is scheduled as an in-person event. We will however, continue to monitor and follow recommendations regarding capacity from CDC and other health agencies.

About the Conference

Today, patient flow has become a major concern for most hospitals and health systems as both the human and financial aspects result in poor quality care, patient dissatisfaction and lower reimbursement and profitability. Optimizing hospital wide patient flow is critical in delivering high quality patient centric healthcare. Hospitals are examining how to provide the right quality care, in the right place and at the right time.

The influx of the newly insured entering the healthcare system presents greater challenges to hospitals and the necessity to streamline flow and capacity has become enormously vital. As this landscape continues to evolve and dramatically transform, there is a huge shift towards hospital wide collaboration and throughput in order to achieve these goals. Optimizing the ED, decreasing patient wait times and enhancing care coordination are key components to moving the patient quickly, efficiently and safely through the hospital system.

This event features leaders from hospitals and health systems who will share their perspectives, valuable insights and expertise on how to be best equipped for the rapidly evolving landscape of patient flow management.

Who Should Attend?

From Hospitals/Health Systems:

• Case Management
• Discharge Planning
• Patient Flow
• Admissions
• Nursing
• Operations
• CEO
• CFO
• Patient Care
• Compliance
• Clinical Care
• Medical Directors
• Quality
• Patient Financial Services
• Care Management
• Emergency Medicine
• Social Worker
• Utilization Management
• Hospitalist
• Chief of Staff
• Capacity Management
• Patient Throughput
• Bed Management
• Patient Logistics

Also of Interest to:

• Vendors
• Solution Providers
• Consultants

Conference Agenda

Day One – Monday, January 31, 2022

7:15am – 8:00am
Conference Registration & Networking Breakfast

8:00am – 8:15am
Chairperson’s Opening Remarks

Skip Ashmore
Chief Marketing Officer
TeleTracking

8:15am – 9:00am
How does Readmission Prevention Impact Patient Flow?

Hospital readmissions impacts nearly every department and facet in the acute care setting. It is important to have a strong awareness how each one of us can do our part in readmission prevention and how by doing so will help other areas such as hospital patient flow. AdventHealth implements a variety of readmission prevention strategies, why is this important, and what does the data show us?

Benjamin Bynum, BSW, MSHCI
Project Manager | Care Management
AdventHealth 

8:50am – 9:30am
Improving Emergency Department Patient Flow

Emergency departments face significant challenges in delivering high quality and timely patient care on an ever-present background of increasing patient numbers and limited hospital resources. A mismatch between patient demand and the ED’s capacity to deliver care often leads to poor patient flow and departmental crowding. These are associated with reduction in the quality of the care delivered and poor patient outcomes. The use of doctor triage, rapid assessment, streaming and the co-location of a primary care clinician in the ED have all been shown to improve patient flow. In addition, when used effectively point of care testing has been shown to reduce patient time in the ED. Patient flow and departmental crowding can be improved by implementing new patterns of working and introducing new technologies such as point of care testing in the ED. This session will explore strategies to reduce the amount of time patients spend in the ED in order to improve patient flow and reduce crowding in the ED.

Wrenn Brendel, DNP, RN, NEA-BC
Senior Director
Emergency Services
Carilion Clinic 

9:30am – 10:00am
Networking & Refreshments Break 

10:00am – 10:40am
Achieving Positive Patient Flow Outcomes by Creating a Capacity Command Center

Learn how establishing a centralized operations center can control patient access, inpatient throughput, ambulatory capacity and improve quality and safety outcomes. By co-locating core functions for situational awareness such as bed management, patient transport, environmental services, care management, and ambulance services, you can set workflows to streamline patient throughput. This presentation will review the creation of a command center, and how to leverage dashboards, technology, real-time data, and metrics to enhance patient flow.

John Weimer, MS, RN, AEMT, CEN, NEA-BC, FACHE
Senior Vice President Emergency and Trauma Services
Operations Command Center
Kettering Health Network 

10:40am – 11:20am
Hospital IQ Presentation

11:20am – 12:00pm
Work from Home Model and Communication Initiatives: The Future of Hospital Case Management in the Covid Era

In 2020, New York City became the coronavirus pandemic’s epicenter. Hospitals were overwhelmed by COVID-19 cases with limited staffing and supplies. The rapid changes prompted organizations not only to create protocols and safety polices to care for COVID patients but also to protect their staff. Ensuring staff safety and meeting the organization’s operational needs were and are still challenges in this unprecedented time. As guidelines mandated social distancing and with no opportunity to expand into an already overloaded physical space, remote work became our new reality. The implementation of a hybrid work from home model was implemented at Memorial Sloan Kettering Cancer Center Case Management Department to ensure staff safety, continuity of care, and patient throughput. The hybrid model demonstrated that remote work can work for inpatient setting. The support of technology such as Teletracking for team communication, Jabber and the creation of an electronic discharge home care order contributed to the success of this initiative. While the coronavirus has changed the way healthcare workers do their job – whether in person or from home – it has significantly reshaped the culture of work in healthcare. A post implementation staff survey revealed the benefits to keep the hybrid model as part of the department schedule structure. It showed increased staff satisfaction and work and life balance, but most importantly, no disruption in care and patient throughput. This presentation will review the processes taken to establish each initiative, and how to leverage technology for team communication.

Carmen Castillo, MSN, RN, CCM
Clinical Manager of Case Management Department
Memorial Sloan Kettering Cancer Center 

Stephanie Puccia
Director, Case Management
Memorial Sloan Kettering Cancer Center

12:00pm – 12:40pm
Partnering with Post-Acute Care Settings to Improve Patient Flow

Avoidable discharge delays impact throughput and bed capacity.  These are commonly related to ineffective relationships with post-acute care providers and inefficient processes to obtain authorization.  During COVID-19 the importance of collaboration and up to date communication was never more important. This session will examine the challenges and methods to improve patient flow while ensuring safe and timely transitions of care.

Janice Ernest, MSN, RN, NEA-BC
Executive Director, Integrated Care Systems
Center for Clinical Excellence
BJC HealthCare 

12:40pm – 1:40pm
Lunch Break 

1:40pm – 2:20pm
Your EHR + Predictive Analytics = Smart, Sustainable Patient Flow

Traditional methods of streamlining patient flow through lean process events, dashboards, bed meetings based on retrospective data, and excessive provider alerts - while filled with good intention- are often not sustainable, nor do they solve the actual challenges with managing inpatient bed capacity. Streamlining patient flow requires 24/7 front-line and system-wide visibility into real-time data. Leveraging this information empowers frontline staff and providers to make impactful decisions in real-time with greater confidence and delivers some significant results.

This session will discuss how the delivery of actionable information through the use of predictive and prescriptive analytics will enable your front-line and leadership teams to efficiently:

  • Predict discharges and admissions by unit by time of day
  • Uncover admission bottlenecks by service and level of care
  • Highlight high-impact transfers

Join us to learn how organizations have leveraged lightweight, cloud based technology via a virtual distributed capacity command center. Some of the results include reducing Time to Place metric by 4 percentage points in the height of COVID-19 -- and raising critical decision-making confidence rate by 40 percentage points (increasing from 50% to 90%).

Pallabi Sanyal-Dey, MD, FHM
Director of Client Services - iQueue for Inpatient Beds
LeanTaaS

2:20pm – 3:20pm
Panel: Overcoming the Operational Challenges of Patient Flow

Improving patient flow from the emergency department to the inpatient floors is a focus for hospitals and health systems. It has only grown more pressing during the COVID-19 pandemic. Now, not only do patients need to be quickly moved to their inpatient unit for their own safety and comfort, but staff also need extra time for cleaning and decontamination before the next patient can be brought back for care. This panel will discuss the operational challenges of patient flow and strategies to improve and streamline both throughput and flow, including:

  • Integrating departments
  • Creating a culture of accountability
  • Staffing models
  • Using technology to enhance care

Panelists:

Kelly Heatherington, DNP, RN, NEA-BC
Director, Capacity Management and Support Service
UPMC East 

Mary Beth Pace, MBA, RN, ACM, CMAC
Vice President, Care Management
Trinity Health 

Michelle Nelson
Senior Director Health Improvement
United Regional Healthcare 

3:20pm – 3:50pm
Networking & Refreshments Break 

3:50pm – 4:30pm
Improving Patient Flow Using Lean Methodology

In today’s rapidly changing health care environment, organizations are expected to continuously improve the quality of care delivered to an expanding population of patients. To do so, they need a framework for developing, testing and implementing changes. Lean provides a methodology to engage workers and leaders to identify waste in a process, develop standards, implement a change, assess the results of that change, review next steps, and repeat the process. This can be successfully accomplished in the highly variable world of emergency medicine and can help healthcare providers be more productive, engaged, and satisfied while enabling patients to receive the value-added care they want and expect. Successful implementation of Lean or any other improvement framework requires that the hospital and medical leadership are all strong supporters of the methodology, speak the same process improvement language and are able to generate support and resources for operation-wide forward movement. This session will examine Lean techniques for the improvement of patient flow.

Anu Banerjee
Director, Quality Management and Performance Improvement
UHS, Southwest Healthcare System 

4:30pm – 5:10pm
Telehealth Quality and Safety in the Time of Coronavirus

As health care systems confronted COVID-19, telemedicine was encouraged as a “virtually perfect” solution. The US Surgeon General explicitly advocated for telehealth “revolution.” Telemedicine would permit rapid, low-cost, structured assessments while maintaining social distance, mitigating supply-demand mismatch, and preserving the health care workforce.  Telemedicine use rapidly increased during the COVID-19 pandemic and I will describe the quality aspects and the effects of a secondary telephonic screening initiative during the pandemic.

Christopher Caspers, MD
Vice Chair of Education and Academic Affairs
Ronald O. Perelman Department of Emergency Medicine
NYU Langone Health
Chief, Observation Medicine
NYU Langone Health
Associate Professor
NYU School of Medicine 

5:10pm
End of Day One

Day Two – Tuesday, February 1, 2022

8:00am – 8:10am
Chairperson’s Recap

8:10am – 8:50am
Essential Hospital-Wide Strategies to Support Patient Flow and Promote Patient-Centered Care

This session will offer experience and perspectives on proven strategies and approaches to improve quality and patient flow through hospital-wide strategies and patient centered care. The speaker will discuss proven case studies and examples of successful programs and processes that have been implemented. Other topics to be discussed will include:

  • Key performance indicators and methods for measurement and accountability
  • Structure of an effective and sustainable throughput improvement team and model of practice
  • Methods to engage and align medical staff
  • Critical success factors to maintain momentum and sustain improvements
  • How effective communication can streamline patient throughput

Kelly Bookman, MD
Professor and Vice Chair of Operations
Department of Emergency Medicine
University of Colorado SOM
Chief Medical Officer, Revenue Cycle
Senior Medical Director, Emergency Medicine
UCHealth

8:50am – 9:30am
Exploring Innovations in Patient Flow Management and Care Transitions in Response to COVID-19

The COVID-19 pandemic required health systems to rapidly rethink patient management. New protocols and patient flows needed to be implemented across the health system, both for COVID and non-COVID patients. This included multi-departmental collaboration to cohort patients to limit transmission, innovative provider staffing, telehealth modalities and care in the home. Some emerging models of care are here to stay, while others will become valuable ‘crisis protocols’ for future health emergencies. This session will explore innovations, lessons and resources that were used to achieve these shifts.

Heather Brooks
Director of Patient Logistics and the Hospital Transfer Center
Milton S. Hershey Medical Center 

9:30am – 10:00am
Networking & Refreshments Break 

10:00am – 10:40am
Patient Flow Strategies to Reduce Length of Stay and Readmissions

As health systems continue to look for ways to cut costs and increase profit margins, they consistently turn to LOS and readmission improvement opportunities. Even minor improvements in readmission rates and LOS can lead to significant cost savings. This presentation will reveal proven strategies on processes and systems to address LOS while maintaining quality care, patient safety and reducing readmissions. Explore the process surrounding admissions and its impact on LOS. We’ll discuss process changes, discharge barriers, and care transitions.

Margaret Pogorelec, DNP, RN, CEN, NE-BC, HN-BC
Assistant Vice President of Women’s Children’s and Emergency Services
The Valley Hospital 

10:40am – 11:20am
Redesigning Front-End Flow in the Emergency Department: A Patient-Centered Approach 

The emergency department is the major point of entry for the largest number of patients arriving to the hospital. Typically, the ED accounts for 50 percent of inpatient admissions. Moreover, as the "front door" to the hospital, the ED not only drives flow, but it drives the patient's perception of flow. To ensure efficient emergency department patient flow, begin to think of the ED as a system with inputs, throughputs, and outputs. The inputs are patients coming into the ED, either by ambulance or through triage. The outputs are admitted, discharged or transferred patients.  White it might seem that the best place to start testing changes is to focus on throughputs (i.e., wait times for lab and radiology), some of the biggest opportunities to affect patient flow can be found at intake. The front end is where the ED team has the most direct control and influence over patient flow, resources, and service. This session will explore ways to improve front-end flow, including:

- Managing triage effectively to avoid bottlenecks
- Explore the benefits of “Provider-in-Triage”
- Transforming the Waiting Room into an “Evaluation Room”
- Developing a “split flow model” ED operational model
- Employing Telemedicine in Triage
- Tracking patients and results 

Anthony J. Guarracino, DO, MHS, FACEP, FACOEP
Chair, Emergency Medicine
UPMC Pinnacle 

11:20am – 12:00pm
Hospitalist Impact on Patient Flow

For a hospital to survive and thrive, the institution must efficiently and effectively treat patients. Even a small lapse in efficiency could cause severe strains on staff well-being, patient care, and hospital finances. Hospitals use measures like throughput and readmissions to assess performance. Hospitals have found that hospitalists can help significantly in improving these metrics, positively affecting ED patient flow. As you think about patient flow through your department, be aware that one of the things you could do to most improve the flow of patients through the ED is partnering with your hospital medicine colleagues to enhance inpatient flow. This session will explore why executives should work closely with hospital medicine colleagues to enhance the flow of patients in the ER and beyond.

Christopher Bruti, MD/MPH
Chief, Division of Hospital Medicine
Rush University Medical Center 

12:00pm – 12:40pm
An Accelerated Care Pathway for Patients Requiring Hospitalization for COVID-19

The COVID-19 pandemic created an unimaginable strain on our health care system.  As we quickly learned how to manage this novel patient population, it was recognized there was a subset of patients that were hospitalized for a shorter stay. With the collaborative efforts of a multidisciplinary team, we created a short stay COVID pathway to maintain moderately ill patients in observation with a rapid discharge home. This decreased inpatient hospitalizations and helped to alleviate the capacity strain that the hospital was experiencing.

Stefanie B. Porges, MD
Assistant Professor Emergency Medicine
Perelman School of Medicine
Medical Director of Emergency Department Observation Unit
UBCL Physician Lead
PENNSTAR Flight Program Medical Command
Director of Physician Scheduling
University of Pennsylvania

12:40pm
Conference Concludes

Workshop – Tuesday, February 1, 2022

12:45pm – 2:45pm
Safe and Effective COVID-19 Transitions of Care Interventions

Healthcare leaders and providers have been addressing the gaps and barriers to transitions of care for over 20 years, yet we are still struggling to make significant impacts not only for providers but patients and their family caregivers.  The COVID-19 pandemic has highlighted the need to address transitions and care coordination with different processes including technology engagement.  COVID-19 has had significant impact to the senior population, and it is imperative to look at what we have learned during the pandemic and what we need to address going forward.  Transitions of care is the responsibility of collaborative interdisciplinary care teams and no one discipline is or can be totally responsible for the process.  Pharmacist and case managers play a definite role in addressing transitions and care coordination but getting that message out is still a challenge.  Moving forward transformational leadership is needed and we will address those steps to improve transitions and care coordination.

Objectives: 

  • Assess the impact the COVID-19 pandemic has had on transitions of care
  • Analyze the COVID-19 impact has had on care coordination for older adults.
  • Describe the concepts of the “age-Friendly Health Care System” and the key initiatives of the “What Matters” program
  • Discuss the role and function of the transitions of care pharmacist intervention.
  • Evaluate key interventions to improve transitions and care coordination

Cheri Lattimer, RN, BSN
Executive Director
National Transitions of Care Coalition

Featured Speakers

Benjamin Bynum, BSW, MSHCI

Benjamin Bynum, BSW, MSHCI

Project Manager | Care Management

Wrenn Brendel, DNP, RN, NEA-BC

Wrenn Brendel, DNP, RN, NEA-BC

Senior Director

Emergency Services
Carilion Clinic

John Weimer, MS, RN, AEMT, CEN, NEA-BC, FACHE

John Weimer, MS, RN, AEMT, CEN, NEA-BC, FACHE

Senior Vice President Emergency and Trauma Services Operations Command Center

Kettering Health Network

Carmen Castillo, MSN, RN, CCM

Carmen Castillo, MSN, RN, CCM

Clinical Manager of Case Management Department

Stephanie Puccia

Stephanie Puccia

Director, Case Management

Memorial Sloan Kettering Cancer Center

Janice Ernest

Janice Ernest

Executive Director, Integrated Care Systems Center for Clinical Excellence

BJC HealthCare

Kelly Heatherington, DNP, RN, NEA-BC

Kelly Heatherington, DNP, RN, NEA-BC

Director, Capacity Management and Support Service

Mary Beth Pace, MBA, RN, ACM, CMAC

Mary Beth Pace, MBA, RN, ACM, CMAC

Vice President, Care Management

Trinity Health

Michelle Nelson

Michelle Nelson

Senior Director Health Improvement

United Regional Healthcare

Anu Banerjee

Anu Banerjee

Director, Quality Management and Performance Improvement

UHS, Southwest Healthcare System

Christopher Caspers, MD

Christopher Caspers, MD

Vice Chair of Education and Academic Affairs

Ronald O. Perelman Department of Emergency Medicine
NYU Langone Health
Chief, Observation Medicine
NYU Langone Health
Associate Professor
NYU School of Medicine

 

Kelly Bookman, MD

Kelly Bookman, MD

Professor and Vice Chair of Operations

Department of Emergency Medicine 
University of Colorado SOM
Chief Medical Officer, Revenue Cycle
Senior Medical Director, Emergency Medicine
UCHealth

 

Stefanie B. Porges, MD

Stefanie B. Porges, MD

Assistant Professor Emergency Medicine

Perelman School of Medicine    
Medical Director of Emergency Department Observation Unit
UBCL Physician Lead
PENNSTAR Flight Program Medical Command
Director of Physician Scheduling                   

University of Pennsylvania

 

Heather Brooks

Heather Brooks

Director of Patient Logistics and the Hospital Transfer Center

Milton S. Hershey Medical Center

Skip Ashmore

Skip Ashmore

Chief Marketing Officer

TeleTracking

Margaret Pogorelec, DNP, RN, CEN, NE-BC, HN-BC

Margaret Pogorelec, DNP, RN, CEN, NE-BC, HN-BC

Assistant Vice President of Women’s Children’s and Emergency Services

The Valley Hospital

Pallabi Sanyal-Dey, MD, FHM

Pallabi Sanyal-Dey, MD, FHM

Director of Client Services – iQueue for Inpatient Beds

LeanTaaS

 

Anthony J. Guarracino, DO, MHS, FACEP, FACOEP

Anthony J. Guarracino, DO, MHS, FACEP, FACOEP

Chair, Emergency Medicine

UPMC Pinnacle

Christopher Bruti, MD

Christopher Bruti, MD

Division Chief of Hospital Medicine

Rush University Medical Center

Cheri Lattimer, RN, BSN

Cheri Lattimer, RN, BSN

Executive Director

National Transitions of Care Coalition

Venue

Bellagio
3600 Las Vegas Blvd. S
Las Vegas, NV 89109
702-693-7111

"Mention BRI Network to get the discounted rate of $179/night (average rate)" - or use link below:

https://book.passkey.com/go/bri2021

Sponsors and Exhibitors

Lead Sponsor

TeleTrackingFor every hour a patient waits for care, they face objectively worse outcomes. TeleTracking believes it is unacceptable that patients are not able to access the care they need, when they need it, due to operating inefficiencies and unnecessary cost barriers. Our mission is simple, to ensure no one waits for the care they need. And that’s why three decades ago, TeleTracking recognized the significant benefits of a centralized approach to managing patient flow and in the last decade has implemented more than one hundred health system command centers across the United States and United Kingdom. TeleTracking has delivered extraordinary outcomes for nearly three decades that have been the subject of study by KLAS, Gartner and the RAND Corporation. For more information visit www.teletracking.com.

 

Executive Sponsors

LeanTaaS provides cloud-based software solutions that use real-time data and sophisticated AI/ML algorithms to enable prescriptive recommendations for optimizing operating room, infusion center, and inpatient bed capacity. LeanTaaS’ iQueue for Inpatient Beds solution allows hospitals to access information via a mobile device anytime, anywhere to make timely key improvements in bed management and patient flow. Utilizing a single operations-focused source of truth, it helps hospitals create space for the right patient at the right time, by:
● Predicting discharges and admissions by unit by time of day
● Uncovering admission bottlenecks by service and level of care
● Highlighting high-impact transfers

LeanTaaS not only provides the software but also develops deep partnerships with clients to ensure innovation and scale to meet healthcare’s changing demands.

 

Hospital IQ provides an operations management software platform that uses artificial intelligence to anticipate and direct actions, enabling health systems to achieve and sustain peak operational performance that improves patient access, care delivery and staff productivity. Their cloud-based software platform combines AI, workflow automation and communication technology in an easy-to-use, intuitive user interface to deliver optimized surgical resource alignment, patient flow, and staff scheduling capabilities. Hundreds of leading hospitals and health systems rely on Hospital IQ to help them make the right operational decisions the first time, every time.

 Exhibitor

Patient Navigation is a proven transfer center model that improves patient outcomes, increases revenue, and increases market share. Elevating leading-edge technology, advanced analytics, and highly skilled clinicians, Patient Navigation helps our customers lower transfer center costs. Our goal is simple: we are the revenue-generating partner that helps your team do what they do best – patient care.

FAQ

Are there group discounts available?

  • Yes – Register a group of 3 or more at the same time and receive an additional 10% off the registration fee

Are there discounts for Non-Profit/Government Organizations?

  • Yes – please call us at 800-743-8490 for special pricing

What is the cancellation policy?

  • Cancellations received 4 weeks prior to the event will receive a refund minus the administration fee of $225. Cancellation received less than 4 weeks prior to the event will receive a credit to a future event valid for one year.

Can the registration be transferred to a colleague?

  • Yes – please email us in writing at info@brinetwork.com with the colleague’s name and title

Where can I find information on the venue/accommodations?

  • Along with your registration receipt you will receive information on how to make your hotel reservations. You can also visit individual event page for specific hotel information. The conference fee does not include the cost of accommodations.

What is the suggested dress code?

  • Business casual. Meeting rooms can sometimes be cold so we recommend a sweater or light jacket

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