2022 Hospital Command Center Management Summit
Clinical and Operational Insights in Action
September 19-20, 2022 * Marriott Chicago Downtown * Chicago, IL

2022 Hospital Command Center Management Summit








About the Conference:

Patients arrive at hospitals every day through different paths. Some through the emergency department, some through physician referrals, and some through scheduled procedures. What makes all of these situations similar is the fact that critically ill patients need access to care at the right place and the right time. At the same time, there are challenges when it comes to creating a culture of access. Health systems face growing capacity challenges and patient experience suffers when access is limited, or delays occur between transitions in care. Barriers include organizational silos, lack of continuity across care settings, and a lack of real-time operational visibility. For example, if someone needs acute, immediate care they would typically enter a health system through the ED or via a referral/transfer from another physician or facility, otherwise known as a direct admit. However, sometimes a direct admit isn’t that direct. Sometimes it ends up being fragmented, inefficient and time-consuming. And in some cases, it may take so long that the referring physician sends a patient to a competing health system. The result of these delays is lost revenue, a negative impact to a health system’s reputation, and a weakening of community physician ties. Another unfortunate scenario that can unfold when a health system can’t accommodate a direct admit is that patients may end up getting sent to the emergency room instead. That results in overcrowding and increases in left-without-being-seen.

So, what is the answer? How do you give physicians an easy way to not just admit a patient, but also track the patients progress throughout their continuum of care—at no cost to them?

Command centers are springing up across the country and feature sophisticated technology and give health systems a leading edge to manage capacity and improve patient experience. They have been proven to lead to big jumps in the number of patients who can access care at a health system—as well as corresponding jumps in patient satisfaction, revenue, growth and market share.

At this conference you will learn about how command centers utilize advanced predictive analytic technology and artificial intelligence to monitor and target real-time data on incoming patients, patient discharges, bed availability, and other hospital logistics. While hospital command centers are progressively growing in use among medical centers across the globe, learn how different hospitals utilize their own facilities to address their unique needs and issues.

Who Should Attend?
From Hospitals/Health Systems/Health Plans

  • Case Management
  • Discharge Planning
  • Patient Flow
  • Admissions
  • Nursing
  • Operations
  • CEO
  • CFO
  • Patient Care
  • Compliance
  • Clinical Care
  • Medical Directors
  • Quality
  • Patient Financial Services
  • Care Management
  • Emergency Medicine
  • Social Worker
  • Utilization Management
  • Hospitalist
  • Chief of Staff
  • Capacity Management
  • Transportation Manager
  • Logistics Director
  • Critical Care/Trauma
  • Patient Throughput
  • Bed Management
  • Patient Logistics
  • Patient Transport
  • Clinical Operations
  • Innovation Officer
  • Performance Improvement
  • Telehealth
  • IT Management
  • Health Information Management

Also of Interest to:

  • Vendors
  • Solution Providers
  • Consultants

Conference Agenda

Day One - Monday, September 19, 2022
7:15am – 8:00am

Conference Registration & Networking Breakfast


8:00am – 8:15am

Chairperson’s Opening Remarks


8:15am – 9:00am

The Role of Command Centers in Health System Operations

Hospitals and health systems nationally have struggled with the challenges of increasing demand and limited overall capacity leading to bottlenecks in care and inefficient patient flow through the hospital. Given constraints on expanding bed capacity including both regulatory barriers and high costs, hospitals and health systems have increasingly focused on improving operational efficiency as a method to improve patient flow. This session will present a case study on one health systems’s journey to improve patient flow over several years through the application of engineering principles, analytics, improved management of variation, and creation of a system-wide playbook for approaching capacity management and patient flow in hospitals.


9:00am – 9:45am

How a Command Center Can Improve Patient Access, Flow and Efficiency

A command center will control the flow of patients from the moment they are admitted to their discharge—all from one place. In this session learn how command centers change the way patient capacity is managed in a hospital and throughout the health system, overall leading to positive impacts on patient care.


9:45am – 10:15am

Networking & Refreshments Break


10:15am – 11:00am

How Command Centers Contribute to the Efficiency of Emergency Response

From admission data to operating room schedules to patient movement tracking, there are myriad ways that mission critical technology is applied to improve patient care in hospitals. A central command center’s potential to improve patient care is multifaceted: with continuous digital monitoring, hospital staff can track incoming ambulances, streamline arrival, monitor status of operating rooms, and track patient movement.

This session will explore how taking advantage of the type of data that can be displayed on video wall systems, hospitals can use clinical operation centers to ensure that they make the most of their available space and improve the patient experience, which is especially important during a public health crisis. Also learn how centralized clinical command centers that combine employees from various hospital departments also contribute to improved collaboration across all aspects of hospital management. By connecting departments within a single space, important processes such as admissions, transfers, operating room management, and even staffing can be streamlined and more effectively implemented. Furthermore, a command center helps to facilitate efficient coordination with other regional medical centers. Communication between regional medical centers is critical in the event of a local outbreak in order to contain and properly treat the coronavirus.


11:00am – 11:45am

Things to Get Right in Your Hospital Command Center

Command Centers are significant investments of time, energy and money. To realize their potential we must design them well. This session will explore imagining, designing and building command centers, and considerations for every team thinking of investing in one, including:

  • How to design your command center
  • How will your command center help patients?
  • How much to budget
  • How will it pay for itself?
  • What IT is needed?
  • How to optimize utilization of limited resources while preserving clinical quality, patient experience and staff experience
  • How to achieve a step-function improvement in integration and coordination of care


11:45am – 12:30pm

Making the Business Case for a Command Center

The digital transformation of healthcare delivery is well underway. Improving care outcomes while increasing time and resource efficiency is the top-of-mind objective for healthcare leaders. To achieve that objective, organizations need to be able to act and react in real time. This session will examine demonstrating the link between clinical communication and collaboration technology and enterprise goals makes a compelling business case for a command center.


12:30pm – 1:30pm



1:30pm – 2:15pm

How AI-Powered Command Centers and Machine Learning are Helping Hospitals Harness Analytics to Manage Operations

AI and machine learning promises improved health outcomes as well as financial gain and will become an indispensable tool for clinicians seeking to truly understand their patients. As patients’ conditions and medical technologies become more complex, its role will continue to grow, and clinical medicine will be challenged to grow with it. This session will examine how a command center leverages prescriptive and predictive analytics, machine learning, natural language processing, and computer vision to convey key information to decision makers in real-time. Learn approaches to care coordination, quality and safety, workflow efficiency and outcomes improvement. Topics to be discussed will include:

  • Processing streams of real-time data from multiple sources
  • Tracking patient progression
  • Predicting and preventing safety risks
  • Managing workloads and staff


2:15pm – 3:15pm
Panel: The Benefits of Hospital Command Centers

Everything healthcare providers do comes back to what is best for the patient. Delivering the right care, at the right place, at the right time — is the goal of an effective, efficient patient flow strategy. And the best way to achieve that goal is through an operational command center. This session will explore how command centers allow for the seamless entry of patients into the health system and coordination of the safest, most appropriate care throughout their length of stay. Topics to be discussed include:

  • Barriers to patient access and throughput
  • Creating synergies and managing cultural change
  • Impact and lessons learned


3:15pm – 3:45pm

Networking & Refreshments Break


3:45pm – 4:30pm

How Hospital Command Centers Bring a New Balance to Healthcare

If there’s one thing the coronavirus pandemic taught us, it’s that hospital capacity is a precious commodity. Although COVID-19 behaved like a mild cold for some people, for others, it was a vicious onslaught that overwhelmed their systems, and in turn, those seriously ill patients overwhelmed many hospital systems. The idea behind a hospital command center isn’t to solve pandemics, but it does create visibility into the operations of the hospital. Armed with that visibility, hospital staff have the intel they need to make crucial decisions and unlock much-needed capacity. Although a hospital that feels overburdened with patients may consider expanding its campus or building a new location, those options require lots of resources and can take years before the extra capacity is ready for use. This session will explore how a hospital command center allows hospitals to analyze their operation from a high level, eliminate waste, identify choke-points for high-demand resources, and respond faster to major incidents, such as a rapid influx of patients from a natural disaster.


4:30pm – 5:15pm

The Hospital Command Center Ecosystem

Implementations of hospital command centers have increased substantially in recent years. The value of a centralized approach to healthcare operations was emphasized by the COVID-19 pandemic and the inefficiencies it brought to light. Command centers can drive significant outcomes, including improved efficiency, increased revenue, and enhanced patient safety and satisfaction (highlighted explicitly by providers during the pandemic). This session will explore the hospital command center ecosystem—a framework for the many capabilities and services that can be deployed under the command center umbrella, including how vendors’ stated offerings match up to that framework and providers’ needs, and critical insights and best practices  regarding what it takes to successfully implement and optimize a command center.



End of Day One

Day Two – Tuesday, September 20, 2022
7:15am – 8:00am

Networking Breakfast


8:00am – 8:15am

Chairperson’s Remarks


8:15am – 9:00am

Designing the Hospital Command Center of the Future

The command center of the future will leverage clinical technologies, virtual care, advanced analytics, and strategic spatial design to optimally progress patients to the right care settings. This session will explore how centralized care is connecting in-hospital and post-acute settings and share case studies highlighting methodologies such as data analytics, service line planning, financial modelling, strategic spatial design, future proofing, flow mapping and go-live activation approaches to launch successful hospital command centers. We will also share clinical outcomes on virtual care, speak on developing technologies and show a preview of where next generation centers are heading in the future.


9:00am – 9:45am

Exploring the Various Models for Hospital Command Centers

Considering a command center for your hospital or health system? This session will explore various models, including incorporating third party technology, transfer centers, transitional care centers, incident command centers. We’ll also discuss:

  • Challenges and limitations
  • Overcoming barriers to implementation and optimization
  • Breaking through the wall of data
  • Command center disaster response


9:45am – 10:15am

Networking & Refreshments Break


10:15am – 11:00am

Designing an Integrated Virtual Care Center for Care Optimization

This presentation will address the value of clinical surveillance units, the journey to opening and operating a unit, the relationship between clinical surveillance in clinical decision-making and impacts to clinical outcomes. Clinical surveillance is a new business/clinical innovation having the power to improve the bottom line in hospitals, support bedside caregivers and improve clinical outcomes in a command center setting. Learn how to leverage technology, change management techniques and data and analytics reviews to optimize the clinical environment.


11:00am – 11:45pm

The Importance of Command Center Analytics

Command center analytics are revolutionizing healthcare by supporting care teams 24×7, systemically, reliably and in a manner that’s action oriented. Command center analytics are predictive, prescriptive and current. They must automatically sift through many signals to identify the needle in the haystack that merits attention by mission controllers. Learn about what command center analytics should be, including:

  • Cross system, drawing data from software and machines
  • Based on an integrated real-time data model that fuses data from all sources
  • Enabled by artificial intelligence, including machine learning, natural language processing, computer vision and other modes
  • Independent of any single transactional or source system
  • As predictive and prescriptive as possible
  • Simple enough for mission controllers to interpret in seconds
  • Searchable retrospectively for continuous learning and improvement


11:45pm – 12:30pm

How to Get the Most Out of Your Command Center

Command centers combine the latest in systems engineering, predictive analytics and innovative problem-solving to better manage patient safety, experience, volume, and the movement of patients in and out of the hospital, enabling greater access lifesaving services. As more command centers launch around the nation, this session will explore how to get the most out of your command center to achieve greater operational efficiency and ROI.



Conference Concludes

Workshop - Tuesday, September 20, 2022
12:45pm – 2:45pm

Workshop: R-envisioning the Hospital Command Center

Technology is a disrupter that has set its sights on the healthcare field. There are many technologies available today that have changed care delivery substantially. These advances have grown organically in the built environment, but a lack of system coordination and implementation still remains in healthcare designs. A design reformulation of the technology, patient safety and operations problem is needed.

This session will explore re-envisioning and expanding today’s hospital command center, incorporating constant flow of information focused on patient monitoring and artificial intelligence. A command center should incorporate all operations into a patient experience center with all patient experience defining functions in one place. This would bring technology and the human element into the same environment.

Most current command centers focus just on using technology to improve increasing capacity and efficiency (e.g., patient tracking, bed availability, emergency department flow, reducing patient wait times, accelerating the discharge process, and tracking and improving operating room flow). A hospital command center must also include the human aspects of the patient and family experience with clinical and safety coordination that will place the patient experience as the driver of healthcare improvement.

Marriott Chicago Downtown
540 North Michigan Avenue
Chicago, IL 60611

Mention BRI Network to get the discounted rate of $289/night or use the link below:


Sponsors and Exhibitors


TeleTracking is the world’s leading healthcare operations platform. For over 30 years, we have exclusively focused on developing integrated operational solutions and clinical operations expertise that deliver measurable outcomes for healthcare organizations and governments. Our commitment to expanding the capacity to care has resulted in improved quality of care, better workflow and staff management, and significant financial performance savings for over 1,000 hospitals globally. Headquartered in Pittsburgh, Pennsylvania, TeleTracking works across North America and Europe with offices in Nashville, Tennessee; London, United Kingdom; and Berlin, Germany. For more information, please visit www.teletracking.com. 


Clearstep, Inc. builds technology that makes it easy for healthcare consumers to access the most useful, clear next steps for health and care.

Clearstep’s Smart Care Routing™ solutions leverage clinical AI chat technology to improve patient access, engagement, and outcomes. Our healthcare chat assistant guides patient consumers to the right care and settings by enabling self-service Virtual Triage, automating common Patient Services, and streamlining critical touchpoints for Clinical Journeys. All while reducing administrative burdens, simplifying workflows, and delivering measurable value.

Clearstep is used by leading health systems, payers, and digital health providers including CVS Health, BayCare, HCA Healthcare, Medecision, and Duly Health & Care – Proven to increase patient loyalty by 4X, grow new patient revenue and enable partners to protect their bottom line by increasing efficiencies. Connect with us to learn more by visiting www.clearstep.health  


LeanTaaS develops software that increases patient access to medical care by optimizing how health systems use expensive, constrained resources like infusion chairs, operating rooms, and inpatient beds. More than 120 health systems and 485 hospitals – including 40% of the top 25 health systems in the country, based on net patient revenue, 80% of all National Comprehensive Cancer Network institutions, and 55% of all National Cancer Institute locations – rely on the company’s iQueue cloud-based platform to increase patient access, decrease wait times, and reduce healthcare delivery costs. LeanTaaS is based in Santa Clara, California, and Charlotte, North Carolina.


Patient Navigation is a proven transfer center model that improves patient outcomes, increases revenue, and increases market share. Elevating leading-edge technology, advanced analytics, and highly skilled clinicians, Patient Navigation helps our customers lower transfer center costs. Our goal is simple: we are the revenue-generating partner that helps your team do what they do best – patient care.


Are there group discounts available?

  • Yes – Register a group of 3 or more at the same time and receive an additional 10% off the registration fee

Are there discounts for Non-Profit/Government Organizations?

  • Yes – please call us at 800-743-8490 for special pricing

What is the cancellation policy?

  • Cancellations received 4 weeks prior to the event will receive a refund minus the administration fee of $225. Cancellation received less than 4 weeks prior to the event will receive a credit to a future event valid for one year.

Can the registration be transferred to a colleague?

  • Yes – please email us in writing at info@brinetwork.com with the colleague’s name and title

Where can I find information on the venue/accommodations?

  • Along with your registration receipt you will receive information on how to make your hotel reservations. You can also visit individual event page for specific hotel information. The conference fee does not include the cost of accommodations.

What is the suggested dress code?

  • Business casual. Meeting rooms can sometimes be cold so we recommend a sweater or light jacket
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