2022 Command Center Summit: Connected Care Delivery
Clinical and Operational Insights in Action
May 16-17, 2022 * Grand Hyatt Nashville, Tennessee

2022 Command Center Summit: Connected Care Delivery

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COVID-19 Advisory: BRI Network holds above all else, the health & safety of our attendees and their families. Currently this event is scheduled as an in-person event. We will however, continue to monitor and follow recommendations regarding capacity from CDC and other health agencies.
About the Conference

Patients arrive at hospitals every day through different paths. Some through the emergency department, some through physician referrals, and some through scheduled procedures. What makes all of these situations similar is the fact that critically ill patients need access to care at the right place and the right time. At the same time, there are challenges when it comes to creating a culture of access. Health systems face growing capacity challenges and patient experience suffers when access is limited, or delays occur between transitions in care. Barriers include organizational silos, lack of continuity across care settings, and a lack of real-time operational visibility. For example, if someone needs acute, immediate care they would typically enter a health system through the ED or via a referral/transfer from another physician or facility, otherwise known as a direct admit. However, sometimes a direct admit isn’t that direct. Sometimes it ends up being fragmented, inefficient and time-consuming. And in some cases, it may take so long that the referring physician sends a patient to a competing health system. The result of these delays is lost revenue, a negative impact to a health system’s reputation, and a weakening of community physician ties. Another unfortunate scenario that can unfold when a health system can’t accommodate a direct admit is that patients may end up getting sent to the emergency room instead. That results in overcrowding and increases in left-without-being-seen.

So, what is the answer? How do you give physicians an easy way to not just admit a patient, but also track the patients progress throughout their continuum of care—at no cost to them?

Command centers are springing up across the country and feature sophisticated technology and give health systems a leading edge to manage capacity and improve patient experience. They have been proven to lead to big jumps in the number of patients who can access care at a health system—as well as corresponding jumps in patient satisfaction, revenue, growth and market share.

At this conference you will learn about how command centers utilize advanced predictive analytic technology and artificial intelligence to monitor and target real-time data on incoming patients, patient discharges, bed availability, and other hospital logistics. While hospital command centers are progressively growing in use among medical centers across the globe, learn how different hospitals utilize their own facilities to address their unique needs and issues.

Who Should Attend?
From Hospitals/Health Systems/Health Plans

Case Management
Discharge Planning
Patient Flow
Admissions
Nursing
Operations
CEO
CFO
Patient Care
Compliance
Clinical Care
Medical Directors
Quality
Patient Financial Services
Care Management
Emergency Medicine
Social Worker
Utilization Management
Hospitalist
Chief of Staff
Capacity Management
Transportation Manager
Logistics Director
Critical Care/Trauma
Patient Throughput
Bed Management
Patient Logistics
Patient Transport
Clinical Operations
Innovation Officer
Performance Improvement
Telehealth
IT Management
Health Information Management

Also of Interest to:

Vendors
Solution Providers
Consultants

Conference Agenda

Day One - Monday, May 16, 2022

7:15am – 8:00am
Conference Registration & Networking Breakfast

8:00am – 8:15am
Chairperson’s Opening Remarks

8:15am – 9:00am
Achieving Positive Patient Flow Outcomes by Creating a Capacity Command Center

Learn how establishing a centralized operations center can control patient access, inpatient throughput, ambulatory capacity and quality and safety efforts. By co-locating core functions such as bed management, patient transport, environmental services, care management and ambulance services, you can set workflows to streamline patient throughput. This presentation will review the creation of a command center, and how to leverage dashboards, technology, real time data and metrics to enhance patient flow.

9:00am – 9:45am

Rosario Lombardo, MHA, BSN, RN
Regional Director – Hospital Support Services
Ascension

9:45am – 10:15am
Networking & Refreshments Break

10:15am – 11:00am
Demystifying Command Center Coordination

Command center planning, design and setup are critical but essential components for any large, support operation. This session will examine a support strategies and communication structures used to resolve critical issues associated with a large-scale change. Topics to be discussed will include:

  • Defining critical support tiers
  • Physical architectures for consideration
  • Communications strategies
  • Command center checklist

Nicholas Squillace, MPH, RN, CEN, CPEN
Director of Operations Command Center
Kettering Health

11:00am – 11:45am
TeleTracking

11:45am – 12:30pm
Command Center COVID-19 Response – What We Learned

Command centers are correctly viewed as innovative, multi-disciplinary, state-of-the-art facilities through which healthcare organizations can optimize capacity and capture market share in order to deliver on strategic goals and priorities. They hold the promise of predictive analytics and AI capable of mining actionable data from multiple streams simultaneously.  From this data a simple, but profound picture can be interpreted from rows of neatly arranged HD monitors all being observed by highly trained and well-equipped staff working together in concert. While this may be a slight romanticization, we all secretly compare our command centers to some version of this ideal. Then along comes COVID-19; surge becomes tsunami and our goals shift from grabbing market share to managing our fair share. This session will explore some of the foundational principles and key learnings around staffing efficiency – pairing right work with the right professional, the next-level detail of how to build capacity in real time and how to respond to evolving strategy based on each unique scenario.  In this presentation, we hope to depict our mis-steps and the results which caused our organization to pivot in an agile fashion. Additionally, we will share outcomes where strategies were well-designed and executed.

Susan Kilgore, RN
Regional Vice President Operations and Patient Management
Methodist Healthcare System

12:30pm – 1:30pm
Luncheon

1:30pm – 2:15pm
Making the Business Case for a Command Center

The digital transformation of healthcare delivery is well underway. Improving care outcomes while increasing time and resource efficiency is the top-of-mind objective for healthcare leaders. To achieve that objective, organizations need to be able to act and react in real time. This session will examine demonstrating the link between clinical communication and collaboration technology and enterprise goals makes a compelling business case for a command center.

Paul Taber
Director, Centralized Patient Logistics Center
Broward Health

2:15pm – 3:00pm
How to Get the Most Out of Your Command Center

Command centers combine the latest in systems engineering, predictive analytics and innovative problem-solving to better manage patient safety, experience, volume, and the movement of patients in and out of the hospital, enabling greater access lifesaving services. As more command centers launch around the nation, the speaker will share tips on how to get the most out of your command center to achieve greater operational efficiency and ROI.

3:00pm – 3:30pm
Networking & Refreshments Break

3:30pm – 4:15pm
Patient Safety Improved with Centralized Hospital Command

Optimizing patient safety often means knowing what is going on throughout the hospital and responding before an issue gets out of hand. At most hospitals, those in charge are in different places and without all the data they need to intervene quickly. This session will examine how a command center combines the latest in systems engineering, predictive analytics, and innovative problem-solving to address patient safety and improve risk management.

Janine Duran Llamzon
Assistant Vice President, Emergency Service Line
Montefiore Health System

4:15pm – 5:00pm
Enterprise Telehealth and Care Coordination

As technology advances so do the many possibilities in the way care is provided. Providing effective care across the continuum requires coordination, integration of legacy and new hardware and software, and consideration to the ability to treat in home or elsewhere as well. The development of an enterprise-wide systems approach further improves the interaction of both people and technology. The result can be improved timeliness to care, improved outcomes and cost savings. Centralizing resources and designing to allow quick access to a cache of care specialists is allowing hospitals and health systems to standardize processes and deliver care where and when it is needed regardless of geography.

5:00pm
End of Day One

 

Day Two – Tuesday, May 17, 2022

7:15am – 8:00am

Networking Breakfast
8:00am – 8:15am
Chairperson’s Recap

8:15am – 9:00am
Centralized Telemetry to Drive Operational Efficiency

Patient monitoring is becoming more complex all while dedicated resources are becoming more limited. With multiple headwinds impacting health systems, what can be done to focus on the quadruple aim and improve efficiencies…at scale. We will talk about the journey in discovering the way health systems can centralize their patient monitoring (inpatient and outpatient) in a centralized manner all while delivering greater outcomes.

9:00am – 9:45am
Designing a Hospital Command Center

Centralized hospital command centers are becoming more common across the country, each incorporating design components essential to its effectiveness. This session will examine key elements of developing and designing a centralized hospital command center, including strategic co-location of teams, automated visual displays of real-time data, predictive analytics, standard work and rules-based protocols, and a clear chain of command. This will also review an approach to office layout, furniture, and the importance of ergonomic design. This session will provide a practical checklist of “designing a hospital command center”.

9:45am – 10:15am
Networking & Refreshments Break

10:15am – 11:00am
How a Command Center Can Improve Patient Flow and Efficiency

A command center will control the flow of patients from the moment they are admitted to their discharge—all from one place. In this session learn how command centers change the way patient capacity is managed in a hospital and throughout the health system, overall leading to positive impacts on patient care.

Alicia Meacham, RN, BSN
Program Director for Regional Transfer Center
Transfer Center, Admitting, Circle of Life & Concierge
Baystate Medical Center

11:00am – 11:45am
Why Transforming Culture and Aligning Operations are Critical to a Successful Command Center

While utilizing technology to develop a command center is essential, so is the human factor. This session will examine a two-pronged approach to ensure success. This includes bringing clinical leadership on board early in the process, while also forming a cross-functional team with representatives from other departments who will work in the facility

Sarah Ferrell Souter, FACHE
Director, Patient Flow Operations & Strategy
University of Virginia Health

11:45am – 12:30pm
Overcoming Challenges During a Crisis 

COVID-19 is an emerging coronavirus that has strained the organization and the divisions within the department. The emergency department is in the eye of the storm. Together with the incident command center, the emergency department is tasked to create a comprehensive response within the department and other divisions in the institution. The emergency department and incident command center work with professional associations such as nurses, pre-hospital professionals, local and state government, fire department, other hospitals/nursing homes, and public health associations. The word “challenging” cannot even describe the enormity of the challenges experienced by the emergency department and the whole organization. It integral that despite the chaos, the leaders of the emergency department work with the incident command center to continuously resolve issues on resource management, manpower issues, just-in-time education due to ever changing issues and uplifting morale/employee engagement. This session will present lessons learned by the emergency department, including:

  • Recognition, early detection and response to issues
  • Effective demonstration and application of the emergency preparedness training
  • Understanding and implementation the institutional emergency operations plan
  • Demonstration of effective communications during the incident
  • Understanding the role of the emergency department in the incident command system
  • Demonstration of the knowledge and skills needed to fulfill role the role of the emergency department including employee wellness

12:30pm
Conference Concludes

Workshop - Tuesday, May 17, 2022
Venue
Grand Hyatt Nashville
1000 Broadway
Nashville, TN 37203
615-622-1234

Mention BRI Network to get discounted rate of $219/night

Sponsors and Exhibitors

Founding Sponsor

For every hour a patient waits for care, they face objectively worse outcomes. TeleTracking believes it is unacceptable that patients are not able to access the care they need, when they need it, due to operating inefficiencies and unnecessary cost barriers. Our mission is simple, to ensure no one waits for the care they need. And that’s why three decades ago, TeleTracking recognized the significant benefits of a centralized approach to managing patient flow and in the last decade has implemented more than one hundred health system command centers across the United States and United Kingdom. TeleTracking has delivered extraordinary outcomes for nearly three decades that have been the subject of study by KLAS, Gartner and the RAND Corporation. For more information visit www.teletracking.com.

FAQ

Are there group discounts available?

  • Yes – Register a group of 3 or more at the same time and receive an additional 10% off the registration fee

Are there discounts for Non-Profit/Government Organizations?

  • Yes – please call us at 800-743-8490 for special pricing

What is the cancellation policy?

  • Cancellations received 4 weeks prior to the event will receive a refund minus the administration fee of $225. Cancellation received less than 4 weeks prior to the event will receive a credit to a future event valid for one year.

Can the registration be transferred to a colleague?

  • Yes – please email us in writing at info@brinetwork.com with the colleague’s name and title

Where can I find information on the venue/accommodations?

  • Along with your registration receipt you will receive information on how to make your hotel reservations. You can also visit individual event page for specific hotel information. The conference fee does not include the cost of accommodations.

What is the suggested dress code?

  • Business casual. Meeting rooms can sometimes be cold so we recommend a sweater or light jacket
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