2021 Observation Patient Management Forum
May 17-18, 2021 – VIRTUAL CONFERENCE

2021 Observation Patient Management Forum








COVID-19 Advisory: BRI Network holds above all else, the health & safety of our attendees and their families. Our events will be hosted on a virtual platform until such time that health agencies deem travel safe. We look forward to continuing providing you with the best possible conference experience now and when we meet again in person.

About the Conference

Faced with increasing patient volumes, declining reimbursements, and overworked ED staff, hospitals must be prepared to leverage observation patient management. Well-structured observation units have resulted in financial gains, improved clinical outcomes, and superior patient satisfaction ratings.

The 2021 Observation Patient Management Forum will highlight the pertinent challenges facing observation unit staff – ED physicians, hospitalists, case managers, and billing and coding professionals. Additionally, the conference will highlight how and why hospitals that are not utilizing observation patient management are leaving money on the table.

The forum will allow you to walk away with an understanding of current trends and market practices, and innovative strategies to prepare yourself for the challenges that lie ahead. Learn best practices in patient management and examine strategies to improve care, increase satisfaction and achieve organizational goals.

Who Should Attend?

From Hospitals/Health Systems:
• Case Management
• Discharge Planning
• Care Management
• Admissions
• Observation Services
• Nursing
• Operations
• Patient Care
• Compliance
• Clinical Care
• Medical Directors
• Quality
• Patient Financial Services
• Denial Management
• Emergency Medicine
• Social Worker
• Utilization Management
• Hospitalist
• Chief of Staff
• Capacity Management
• Patient Throughput
• Bed Management
• Patient Logistics

Also of Interest to:

• Vendors
• Solution Providers
• Consultants

Conference Agenda

Day One –Monday, May 17, 2021

9:45am Attendee Log In

9:50am Opening Remarks

10:00am Developing and Implementing an Effective Observation Case Management Program to Improve Efficiency and Flow

10:50am A Proven and Effective Blueprint for Implementing a Short Stay/Observation Unit at Your Hospital

11:40am Engaging A Multi-Disciplinary Team in Observation Management

12:30pm – Lunch Break

1:00pm Achieving Success in Clinical Decision Making and Management of the Observation Unit

1:50pm Nuts and Bolts for Observation Services: Making the Business Case for Creating an Observation Unit

2:40pm Observation: Tales from the Trenches, Common Mistakes and How to Avoid Them

3:30pm Panel: Observation Optimization
This lecture will dive deep into the world of observation and provide tips/tools to help your observation unit become successful. Optimize your unit and go for the triple AIM. Real life experiences will be provided, and take-home techniques will be shared.

4:20pm To Admit or Not to Admit? A Children’s Hospital without a Dedicated Observation Unit and the Challenges of Managing Flow and Utilization

5:05pm End of Day One

Day Two – Tuesday, May 18, 2021

9:45am Recap of Day One

9:55am Leveraging Tele Hospitalist Program to Improve Patient Experience and Outcomes in the Emergency Departments

10:45am Speeding Triage and Clinical Decision Making for Patients Presenting Chest Pain Conditions

11:35am Emergency Department Strategies and Clinical Decision Making-Optimizing Patient Flow

12:25pm Afternoon Break

12:45pm A Roadmap for Health System Observation Care Improvement

1:35pm How to Use Telehealth in Observation and ER Patient Management

2:25pm Achieving Optimal Patient Experience in an Emergency Department Observation Unit

3:25pm Conference Concludes

Featured Speakers

Sharon Mace, MD, FACEP, FAAP

Sharon Mace, MD, FACEP, FAAP

Professor of Medicine, Cleveland Clinic Lerner College of Medicine at Case Western Reserve University Director, Observation Unit; Director, Research

Cleveland Clinic

Stefanie B. Porges, MD

Stefanie B. Porges, MD

Assistant Professor Emergency Medicine, Perelman School of Medicine, Medical Director of Emergency Department Observation Unit, UBCL Physician Lead, PENNSTAR Flight Program Medical Command, Director of Physician Scheduling

University of Pennsylvania

Rebecca Gomez, MD

Rebecca Gomez, MD

Director, Observation Unit, Central Florida Hospitalist Partners

Advent Health Orlando

Kathleen Hogan Flinn, MPA, BSN, RN, NE-BC

Kathleen Hogan Flinn, MPA, BSN, RN, NE-BC

Clinical Director, Emergency Services

UPMC Pinnacle

Christie Muza, MSN, BSN, RN, NE-BC

Christie Muza, MSN, BSN, RN, NE-BC

Clinical Director, ED Observation Units, Forensic Nursing and Emergency Services Telemedicine

UPMC Pinnacle

Hao Nguyen, MD

Hao Nguyen, MD

Medical Director of Observation Services

UPMC Pinnacle Emergency Department Observation Units

Corey Scurlock, MD

Corey Scurlock, MD

Medical Director

WMCHealth eHealth Center

Christine Antoine, MD, MBA, MHSA, RRT

Christine Antoine, MD, MBA, MHSA, RRT

Tele Hospitalist/Nocturnist, Department of Telehealth/Medicine

Southside Hospital - Northwell Health
Assistant Professor of Medicine
Hofstra Northwell School of Medicine



Sponsors and Exhibitors



Are there group discounts available?

  • Yes – Register a group of 3 or more at the same time and receive an additional 10% off the registration fee

What is the cancellation policy?

  • Cancellations received 4 weeks prior to the event will receive a refund minus the administration fee of $225. Cancellation received less than 4 weeks prior to the event will receive a credit to a future event valid for one year.

Can the registration be transferred to a colleague?

  • Yes – please email us in writing at info@brinetwork.com with the colleague’s name and title

Where can I find information on the venue/accommodations?

  • Along with your registration receipt you will receive information on how to make your hotel reservations. You can also visit individual event page for specific hotel information. The conference fee does not include the cost of accommodations.

What is the suggested dress code?

  • Business casual. Meeting rooms can sometimes be cold so we recommend a sweater or light jacket
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