2020 Workers Compensation and Disability Management Summit
February 27-28, 2020 * Caesars Palace Las Vegas Hotel & Casino

2020 Workers Compensation and Disability Management Summit

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About the Conference

Workers’ compensation and disability management programs could be improved along several dimensions. However, there seems to be a reluctance to consider improvements under the existing political environment. Each program is unique, therefore comparisons across programs can be complicated. Furthermore, employers’ data on occupational injuries, compensation, safety and accommodation practices are typically unavailable. More research is needed on various workers’ compensation issues, but there are reasons for optimism. With benefit adequacy, various plan-design elements have emerged that seem to provide better adequacy of benefits, with return to work, disability management techniques appear to have the capacity to significantly reduce the burden of work-related disability for both workers and employers. With prevention, workers’ compensation programs appear to have tools available to improve employer safety and prevention performance.

This conference will bring together employers and key stakeholders in workers’ compensation and disability management who are looking to better manage their programs and control costs while improving outcomes of injured workers. Attendees will leave with valuable networking contacts, new insights, and a better understanding of today's competitive environment. Learn about the latest research, key issues and challenges—such as the future of the workforce, the impact of technology, the economic outlook, how the opioid epidemic has affected the labor force, the latest trends in return to work and more.

Who Should Attend?

From Employers/Health Plans/Occupational Health/Insurance Companies

  • VP
  • COO
  • CEO
  • CFO
  • Occupational Health Nurses
  • Nurses
  • Claims Adjusters
  • Case Managers
  • Benefits Managers
  • Workers Compensation
  • Disability Management
  • Risk Management
  • Medical Directors
  • Loss Prevention
  • Health & Safety Professionals
  • Human Resources
  • TPA’s
  • Attorneys
  • Operations

Also of interest to Vendors/Investigators/Claims/Solution Providers

Conference Agenda

Day One – Thursday, February 27, 2020

7:15am – 8:00am
Conference Registration & Networking Breakfast

8:00am – 8:15am
Chairperson’s Opening Remarks

8:15am – 9:00am
Creating a Successful Stay-at-Work/Return-to-Work Program
This session will examine how to motivate disability and Workers’ Compensation claim stakeholders to promote stay-at-work and return-to-work. Fostering work and minimizing disability requires coordination among the patient, doctor, employer, and claims administrator. Learn the interactions and messaging needed to successfully promote work as rehabilitation, and best practices for reducing the frequency and duration of occupation-related and non-occupational absences without violating FMLA, ADA and workers’ compensation laws.

Jenny Haykin, MA, CRC
Integrated Leaves and Accommodations Program Manager
Puget Sound Energy

9:00am – 9:45am
Leveraging Predictive Modeling in Workers’ Compensation Claims Handling
This session will explore how workers’ compensation claim predictive models can be leveraged in the early identification of high-risk claims, and ultimately, reduce workers compensation and disability costs. Learn how by combining claim data with detailed medical transaction data, predictive models can supplement the claims administration process to estimate and score an injured worker’s propensity for high future medical costs. This allows companies to more quickly identify injured workers who are at risk for high medical cost and utilization, to provide them more appropriate and effective medical treatment, and to manage medical providers more closely.

9:45am – 10:15am
Networking & Refreshments Break

10:15am – 11:00am
Workers’ Compensation Claims Resolution Strategies
This session will examine employer strategies for closing claims that have stubbornly resisted resolution. Topics to be discussed will include:

• Identifying obstacles delaying healing and recovery, and overcoming those obstacles and getting stuck claims moving in the right direction
• Improved communication designed to help injured workers while preventing claims from needlessly dragging on
• Strategies that speed claim resolutions

Debbie Ehsan
Senior Manager, Workers’ Compensation
Kaiser Permanente

Martin King
Director, Corporate Risk Management
Kaiser Permanente

11:00am – 11:45am
Preventing Workers Compensation Fraud
Workers’ compensation fraud exists when injured workers go back to work but still collect
Benefits, when doctors bill for services they never provided, or when employers underreport payroll to reduce their premiums. Fraud is a hidden cost of workers’ compensation insurance, with an impact on both employers and injured workers. This session will examine the various types of workers’ compensation fraud schemes, fraud indicators, the costs of fraud, and how to combat it.

Steve Carman
Workers Compensation Manager
Celadon Trucking Inc.

11:45am – 12:30pm
Implementing a Successful Risk Management Program
Patient data and cybersecurity are growing concerns, especially because the healthcare industry is a preferred hacker target and the management of workers’ compensation claims frequently requires sharing sensitive claimant data among service providers. This session will examine tools for combatting these types of risks, including:
- Best practices for avoiding internal staff errors
- Managing supply chain partners
- New certification standards for claims-service providers

12:30pm – 1:30pm
Luncheon

1:30pm – 2:15pm
The Opioid Epidemic and its Impact to Workers’ Compensation
The use of opioids in workers’ compensation has risen over the past decade long with the cost of medications. This session will address how the workers compensation industry is being impacted as a result of the growing opioid epidemic. Topics to be discussed will include:
- Differences in the rate of opioid-related overdose death among workers in occupations and industries
- Strategies to address socioeconomic and workplace factors that may be contributing to the epidemic
- The associations between common prescribing patterns, injury type, industry and worker demographics
- Characteristics of early opioid prescribing and pre-surgical treatment patterns associated with longer-term use and post-operative prescribing, as well as their impact on return to work
- How employers and claims payers can reduce injured-worker opioid usage, prevent addiction and reduce their exposure to liability

2:00pm – 3:00pm
Panel: Operational Excellence in Managing Workers’ Compensation and Disability Management
Employers strive to make their workplaces safer and, if injuries do occur, to help their injured workers receive the medical treatment they need and, if possible, support to return to work. This panel will discuss innovative ideas to address safety and injuries, risk mitigation efforts, collaborative service-provider partnerships, and what significant issues they are focused on now and in the future. Hear successful strategies, best practices and proven strategies to drive sustainable results.

3:00pm – 3:30pm
Networking & Refreshments Break

3:30pm – 4:15pm
How Technology is Changing Workers’ Compensation and Disability Management
New technologies are improving workers’ compensation programs from communications to training to healthcare delivery and claims. But many advancements come at significantly increased cost and may not be appropriate for every situation. This session will examine recent technological developments, their impact on claims, how claims payers can assess their value, and areas of workers’ compensation and disability management that can benefit from technology.

4:15pm – 5:00pm
Creating a Community-Based Workers’ Compensation and Disability Management Program
This session will examine how creating a community-based program that brings together employers, injured workers and medical providers helps ensure timely, effective, and coordinated services. Improvements in efficiencies, outcomes, costs and care culture are enhanced when a broadly adopted care pathway, lexicon and ‘toolbox’ are systematically utilized. Examples and research will be shared.

Brian Justice, DC
Medical Director Pathway Development and Spine Care
Excellus BlueCross BlueShield

Day Two – Friday, February 28, 2020

7:15am – 8:00am
Networking Breakfast

8:00am – 8:15am
Chairperson’s Remarks

8:15am – 9:00pm
Telemedicine and Workers’ Compensation and Disability Management
The use of Smartphones, tablets, and laptop computers are the norm in today’s world. These technologies allow for easy and instantaneous access to many types of information and can instantly connect people. It is this same technology that has allowed for the introduction of telemedicine as an alternative to on-site medical care. As telemedicine regulations slowly become adopted in the workers compensation industry, some companies are beginning to take advantage of this technology to improve efficiencies and outcomes. Telemedicine can speed care to injured workers, especially those in remote areas; enhance the patient experience; and reduce costs for payors. However, there are also concerns about reimbursement for physicians, quality of care, privacy, and other issues. This session will examine the opportunities and challenges associated with this innovative model for delivering medical care.

9:00am – 9:45am
Bringing Value-Based Care to Workers’ Compensation and Disability Management
The potential to replace inefficient fee-for-service healthcare delivery with a value-based care models emphasizing greater injured-worker engagement is generating considerable discussion in the workers’ compensation industry. This session will examine the benefits value-based care in workers’ compensation and disability management, including:

- Defining “value”
- Measuring value
- Examples of programs that drive value and greater stakeholder engagement
- Practices that improve outcomes and increase cost savings

LouAnne Giangreco, MD
System Chief Medical Officer
Cayuga Health System

9:45am – 10:15am
Networking & Refreshments Break

10:15am – 11:00am
Integrating Wellness as an Injury Prevention Strategy
This session will examine integrating workplace safety, hazard reduction and illness prevention to enhance overall worker well-being. Learn innovative strategies and interventions that can be operationalized to prevent and manage worker injury and illness.

11:00am – 11:45am
DeShonda Howard
Workers’ Compensation Risk Manager
City of Atlanta – Office of Enterprise Risk Management

11:45am – 12:30pm
Economic Outlook
This session will help you gain a better understanding of how the regulatory environment will evolve as healthcare, technology and employment change. Learn about issues and policies expected to emerge, and upcoming opportunities to pilot new insurance policies and other innovations.

12:30pm
Conference Concludes

Workshop – Friday, February 28, 2020

12:45pm – 2:45pm
From Pep Talk to Play Book… How to Design and Implement an Advocacy Program

The workers’ compensation industry needs a pep talk! This workshop is designed for those who want to refresh and revamp the workers’ compensation space. This refreshing approach is designed for attendees to gain an understanding of an improved method to workers’ compensation from processes and procedures to employee culture and improved results. This workshop will teach attendees ideas to help reduce cost, drive outcomes, and make good things happen! Attendees will get a thought provoking discussion challenging the status quo and breaking down behaviors that have been imbedded in the workers’ compensation system. This workshop will empower individuals to change the shape and thought process of the workers’ compensation industry leaving participants with ideas to make a direct impact the moment they leave the session. Workshop attendees will cultivate a meaningful and purpose-driven explanation of why and how their interactions in the workers’ compensation process can use care, compassion, and concern while still effectively representing their client or employers’ interests.

Outline:
1. Introduction
2. Overview of Workers’ Compensation
3. Claim Process
4. Effective Compassion in Workers’ Compensation Claims
5. How to Improve Culture
6. New Approaches
1. Insurance Company/Third Party Administrator
2. Employer
3. Medical Care Provider
4. Nurse Case Manager
5. Vendor
6. Attorneys
7. Friends & Family
8. Adjusters
7. Impact of Strong Workplace Culture
8. Q&A

Key Learning Objectives:
1. How to make a direct impact in workers’ compensation
2. Create a plan to immediately execute
3. Implement a game-changing philosophy to improve workplace culture
4. Break down silos between wellness, safety, and workers’ compensation to focus on total wellness of employees

Claire Muselman
Director of Workers’ Compensation – Workers’ Recovery Unit
Continental Western Group

Featured Speakers

Jenny Haykin, MA, CRC

Jenny Haykin, MA, CRC

Integrated Leaves and Accommodations Program Manager

Puget Sound Energy

Jeff Gautreau

Jeff Gautreau

Risk Manager

Performance Contractors, Inc.

Jennifer Phillips

Jennifer Phillips

Manager, Workers’ Compensation, Absence Management

Pitney Bowes

Debbie Ehsan

Debbie Ehsan

Senior Manager, Workers’ Compensation

Kaiser Permanente

Martin King

Martin King

Director, Corporate Risk Management

Kaiser Permanente

Steve Carman

Steve Carman

Workers Compensation Manager

Celadon Trucking Inc.

Herminio Vargas, MBA, MPA, JD

Herminio Vargas, MBA, MPA, JD

Program Manager, Absence Management

Walmart

William Moore

William Moore

Director of Safety and Security

Eat’n Park Hospitality Group

Adrienne L. Malka, ARM, CPDM

Adrienne L. Malka, ARM, CPDM

Assistant Director, Insurance and Risk Management

University of California, Los Angeles

Brian Trick

Brian Trick

Senior Manager of Claims

Wegmans Food Markets, Inc.

Alan Hermanson, MSN, FNP-C, ACP, UCLA

Alan Hermanson, MSN, FNP-C, ACP, UCLA

Manager Employee Health Services and Workers’ Compensation, Office of Employee Health

Children’s Hospital of Los Angeles

Brian Justice, DC

Brian Justice, DC

Medical Director Pathway Development and Spine Care

Excellus BlueCross BlueShield

LouAnne Giangreco, MD

LouAnne Giangreco, MD

System Chief Medical Officer

Cayuga Health System

Steven Scotti

Steven Scotti

Deputy Executive Assistant General Counsel, Department of Law – Workers’ Compensation, Office of the General Counsel

New York City Transit Authority

DeShonda Howard

DeShonda Howard

Workers’ Compensation Risk Manager

City of Atlanta – Office of Enterprise Risk Management

Jessica Thornton

Jessica Thornton

Senior Manager Leaves of Absence, Accommodations, and Health and Safety

RBC

Claire Muselman

Claire Muselman

Director of Workers’ Compensation – Workers’ Recovery Unit

Continental Western Group

Venue

Caesars Palace

Caesars Palace
3570 S. Las Vegas Blvd.
Las Vegas, NV 89109
866-227-5938

“Mention BRI Network to get a discounted rate of $85/night”

Sponsors and Exhibitors

TBA

FAQ

Are there group discounts available?

  • Yes – Register a group of 3 or more at the same time and receive an additional 10% off the registration fee

Are there discounts for Non-Profit/Government Organizations?

  • Yes – please call us at 800-743-8490 for special pricing

What is the cancellation policy?

  • Cancellations received 3 weeks prior to the event will receive a refund minus the administration fee of $185. Cancellation received less than 3 weeks prior to the event will receive a credit to a future event valid for one year.

Can the registration be transferred to a colleague?

  • Yes – please email us in writing at info@brinetwork.com with the colleague’s name and title

Where can I find information on the venue/accommodations?

  • Along with your registration receipt you will receive information on how to make your hotel reservations. You can also visit individual event page for specific hotel information. The conference fee does not include the cost of accommodations.

What is the suggested dress code?

  • Business casual. Meeting rooms can sometimes be cold so we recommend a sweater or light jacket
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