2020 Workers Compensation and Disability Management Summit
February 27-28, 2020 * Caesars Palace Las Vegas Hotel & Casino

2020 Workers Compensation and Disability Management Summit

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About the Conference

Workers’ compensation and disability management programs could be improved along several dimensions. However, there seems to be a reluctance to consider improvements under the existing political environment. Each program is unique, therefore comparisons across programs can be complicated. Furthermore, employers’ data on occupational injuries, compensation, safety and accommodation practices are typically unavailable. More research is needed on various workers’ compensation issues, but there are reasons for optimism. With benefit adequacy, various plan-design elements have emerged that seem to provide better adequacy of benefits, with return to work, disability management techniques appear to have the capacity to significantly reduce the burden of work-related disability for both workers and employers. With prevention, workers’ compensation programs appear to have tools available to improve employer safety and prevention performance.

This conference will bring together employers and key stakeholders in workers’ compensation and disability management who are looking to better manage their programs and control costs while improving outcomes of injured workers. Attendees will leave with valuable networking contacts, new insights, and a better understanding of today's competitive environment. Learn about the latest research, key issues and challenges—such as the future of the workforce, the impact of technology, the economic outlook, how the opioid epidemic has affected the labor force, the latest trends in return to work and more.

Who Should Attend?

From Employers/Health Plans/Occupational Health/Insurance Companies

  • VP
  • COO
  • CEO
  • CFO
  • Occupational Health Nurses
  • Nurses
  • Claims Adjusters
  • Case Managers
  • Benefits Managers
  • Workers Compensation
  • Disability Management
  • Risk Management
  • Medical Directors
  • Loss Prevention
  • Health & Safety Professionals
  • Human Resources
  • TPA’s
  • Attorneys
  • Operations

Also of interest to Vendors/Investigators/Claims/Solution Providers

Conference Agenda

Day One – Thursday, February 27, 2020

7:15am – 8:00am
Conference Registration & Networking Breakfast

8:00am – 8:10am
Chairperson’s Opening Remarks

8:10am – 8:50am
Creating a Successful Stay-at-Work/Return-to-Work Program
This session will examine how to motivate disability and Workers’ Compensation claim stakeholders to promote stay-at-work and return-to-work. Fostering work and minimizing disability requires coordination among the patient, doctor, employer, and claims administrator. Learn the interactions and messaging needed to successfully promote work as rehabilitation, and best practices for reducing the frequency and duration of occupation-related and non-occupational absences without violating FMLA, ADA and workers’ compensation laws.

Jenny Haykin, MA, CRC
Integrated Leaves and Accommodations Program Manager
Puget Sound Energy

8:50am – 9:30am
The Opioid Epidemic and its Impact to Workers’ Compensation
The use of opioids in workers’ compensation has risen over the past decade long with the cost of medications. This session will address how the workers compensation industry is being impacted as a result of the growing opioid epidemic. Topics to be discussed will include:

- Differences in the rate of opioid-related overdose death among workers in occupations and industries
- Strategies to address socioeconomic and workplace factors that may be contributing to the epidemic
- The associations between common prescribing patterns, injury type, industry and worker demographics
- Characteristics of early opioid prescribing and pre-surgical treatment patterns associated with longer-term use and post-operative prescribing, as well as their impact on return to work
- How employers and claims payers can reduce injured-worker opioid usage, prevent addiction and reduce their exposure to liability

Jeff Gautreau
Risk Manager
Performance Contractors, Inc.

9:30am – 10:00am
Networking & Refreshments Break

10:00am – 10:40am
Workers’ Compensation Claims Resolution – A Case Study
In this session, a large self-insured employer will share claim data and operational strategies encompassing a legacy claims closure project aimed at closing claims that have stubbornly resisted resolution. Topics to be discussed will include:

• How to work with your actuary and CFO on presenting a business case prior to launching the project and reporting results during and after the project
• Strategies to engage your claims administration and a claims resolution consultant to assure they work together as a unified team
• Staffing and operational changes that create a permanent claims closure culture throughout your workers’ compensation program

Debbie Ehsan
Senior Manager, Workers’ Compensation
Kaiser Permanente

Martin King
Director, Corporate Risk Management
Kaiser Permanente

10:40am – 11:20am
Preventing Workers Compensation Fraud
Workers’ compensation fraud exists when injured workers go back to work but still collect
Benefits, when doctors bill for services they never provided, or when employers underreport payroll to reduce their premiums. Fraud is a hidden cost of workers’ compensation insurance, with an impact on both employers and injured workers. This session will examine the various types of workers’ compensation fraud schemes, fraud indicators, the costs of fraud, and how to combat it.

Steve Carman
Workers Compensation Manager
Celadon Trucking Inc.

11:20am – 12:00pm
Safely Speaking
A high energy experience looking into risk management which is the foundation of training safe and educated employees. This entertaining presentation will show you how to build engagement in your safety program and assure the well-being of your staff while keeping your workers’ compensation cost down. This enticing production will capture the attention of everyone from your newest hire to senior management. Find the right balance of facts and fun to enhance your safety training programs. Turn your programs into profits.

Key Takeaways
• A financial formula to support training initiatives
• Incorporating your passions
• How a wellness program can be life changing
• Safety can be fun

William Moore
Director of Safety and Security
Eat’n Park Hospitality Group

12:00pm – 1:00pm
Luncheon

1:00pm – 1:40pm
Collision! Workers’ Compensation and the ADA: Leaves, Accommodation and Disability Management
When a work-related injury results in time away from work, it triggers many obligations of the employer. Leaves and requests for reasonable accommodations require compliance with a multitude of laws and regulations, creating a minefield of potential risks and exposures. Addressing these issues can be confusing and challenging. This seminar is designed to bring understanding to the complexities involved as well as obligations to comply with laws. Through learning and case studies, attendees learn practical steps.

Adrienne L. Malka, ARM, CPDM
Assistant Director, Insurance and Risk Management
University of California, Los Angeles

1:40pm – 2:40pm
Panel: Implementing a Successful Risk Management Program
Patient data and cybersecurity are growing concerns, especially because the healthcare industry is a preferred hacker target and the management of workers’ compensation claims frequently requires sharing sensitive claimant data among service providers. This session will examine tools for combatting these types of risks, including:

- Best practices for avoiding internal staff errors
- Managing supply chain partners
- New certification standards for claims-service providers

Panelists:
T.J. Crawford
Workers’ Compensation Case Manager
Douglas County School District

Alonzo Johnson, MBA, RIMS-CRMP, ASHM
Risk Management and Liability Manager
City of North Las Vegas

Jennifer Milligan
Director Disability Management
INTEGRIS Health

2:40pm – 3:10pm
Networking & Refreshments Break

3:10pm – 3:50pm
Workers’ Compensation Cost Containment through Self-Insurance and On-Site Occupational Health
Key to cost containment in workers’ compensation is the ability to maintain medical control. One way to accomplish this is through the use of an on-site occupational health clinic that is part of an HCO/MPN and a permissibly self-insured workers’ compensation program. Though managing workers’ compensation for an acute care children’s hospital in one of the, if not the least Workers’ Compensation friendly counties in the country, the presenter employed strategies that saved millions. With payroll liabilities that had increased from $170,000,000 in 2004 to $540,152,000 by the end of 2018, this strategy managed to maintain workers’ compensation outstanding liabilities that were $220,305 less in real dollars in 2018 than they were in 2004. The presenter will provide a blueprint for how to establish similar cost containment programs and show how this approach, though one of the most effective cost containment strategies available, also facilitates patient recovery, patient wellness, and overall employee retention.

Alan Hermanson, MSN, FNP-C, ACP, UCLA
Manager Employee Health Services and Workers’ Compensation
Office of Employee Health
Children’s Hospital of Los Angeles

3:50pm – 4:30pm
Integrating Wellness as an Injury Prevention and Medical Management Strategy
This session will examine integrating workplace safety, hazard reduction and illness prevention to enhance overall worker well-being. How to incorporate wellness both pre and post loss. Learn innovative strategies and interventions that can be operationalized to prevent and manage worker injury and illness.

Brian Trick
Senior Manager of Claims
Wegmans Food Markets, Inc.

4:30pm – 5:10pm
Creating a Community-Based Workers’ Compensation and Disability Management Program
This session will examine how creating a community-based program that brings together employers, injured workers and medical providers helps ensure timely, effective, and coordinated services. Improvements in efficiencies, outcomes, costs and care culture are enhanced when a broadly adopted care pathway, lexicon and ‘toolbox’ are systematically utilized. Examples and research will be shared.

Brian Justice, DC
Medical Director Pathway Development and Spine Care
Excellus BlueCross BlueShield

5:10pm
End of Day One

Day Two – Friday, February 28, 2020

7:15am – 8:00am
Networking Breakfast

8:00am – 8:10am
Chairperson’s Remarks

8:10am – 8:50am
Optimizing Claims Management Strategy with Healthcare Professionals
Often risk management and human resource departments are staffed by colleagues with little or no healthcare experience. Yet, they are tasked with overseeing workers’ compensation and disability claims involving complex medical issues. This session will explain how staffing your risk and leave management teams with healthcare professionals can play a vital role in overall claims management and case strategy. Explore how to optimize the skill set of your team in an integrated absence and claims management model and hear case management strategies that have been successful in resolving claims and reducing financial exposure.

Jennifer Phillips, BSN, RN, LNCC, CLCP
Manager, Workers’ Compensation
Absence Management
Pitney Bowes

8:50am – 9:30am
Bringing Value-Based Care to Workers’ Compensation and Disability Management
The potential to replace inefficient fee-for-service healthcare delivery with a value-based care models emphasizing greater injured-worker engagement is generating considerable discussion in the workers’ compensation industry. This session will examine the benefits value-based care in workers’ compensation and disability management, including:

- Defining “value”
- Measuring value
- Examples of programs that drive value and greater stakeholder engagement
- Practices that improve outcomes and increase cost savings

LouAnne Giangreco, MD
System Chief Medical Officer
Cayuga Health System

9:30am – 10:10am
Job Reassignment: The Accommodation of Last Resort
EEOC Enforcement Guidance: Workers' Compensation and the ADA states that “Reassignment should be considered only when accommodation within the employee's original position is not possible or would impose an undue hardship”. The intersection between ADA, FMLA and workers’ compensation is sometimes referred to as the “Bermuda Triangle”. In this presentation, participants will learn about how Walmart’s reassignment program works through the overlap between the different requirements when an injured associate desires to return from leave, or his/her WC accommodations conclude, but he/she cannot perform the essential functions of his/her job. Topics will include, among other things, an introduction to Walmart’s Return from Leave of Absence (RLOA) program (that considers any medical release with continuing restrictions as an opportunity to engage in the interactive discussion process), the interactive discussion requirement, the Reassignment Tool used to identify possible suitable positions, and the use of artificial intelligence to conduct expanded reassignment search areas.

Herminio Vargas, MBA, MPA, JD
Program Manager, Absence Management
Walmart

10:10am – 10:40am
Networking & Refreshments Break

10:40am – 11:20am
Litigation Management – Identifying Opportunities and Formulating Strategies to Optimize Litigation Outcomes
Litigation outcomes often disappoint employers and fail to appropriately contain costs or reign in abuse and fraud. Analyzing litigation results and identifying the pitfalls that lead to poor outcomes can enable employers to construct litigation strategies with outside counsel to secure better results. This session will provide an overview of how an employer can constructively review the litigation landscape in which it wins or loses cases and the steps that can be taken to improve litigation outcomes.

Steven Scotti
Deputy Executive Assistant General Counsel
Department of Law – Workers’ Compensation
Office of the General Counsel
New York City Transit Authority

11:20am – 12:00pm
Having Courageous Conversations to Mitigate Exposure of Workers’ Compensation Cost
This session will allow attendee’s the opportunity to explore and discuss reality of the unspoken issues within organizations that are costing millions of dollars. Having honest conversation with employees, mid-level managers and top leadership would aid in eliminating and or reducing workers’ compensation cost. The session will encourage organizations to review practices, policies and procedures in an effort to identify areas where opportunity for improvement exist.

DeShonda Howard
Workers’ Compensation Risk Manager
City of Atlanta – Office of Enterprise Risk Management

12:00pm – 12:40pm
Creating a Successful Workplace Accommodation Program
A successful workplace accommodation program that incorporates value-based opportunities can transform an employee’s return-to-work experience. Creative accommodations that serve the employee and the employer can positively impact things like employee loyalty, productivity, presenteeism, engagement, and the company’s bottom line. Embracing a creative accommodation strategy will require a close partnership with human resources, compliance, your legal department, and business leaders. This workshop will examine how to create a successful, creative, versatile and sustainable workplace accommodation program, and how to measure its success.

Jessica Thornton
Senior Manager Leaves of Absence, Accommodations, and Health and Safety
RBC

12:40pm
Conference Concludes

Workshop – Friday, February 28, 2020

12:45pm – 2:45pm
From Pep Talk to Play Book… How to Design and Implement an Advocacy Program

The workers’ compensation industry needs a pep talk! This workshop is designed for those who want to refresh and revamp the workers’ compensation space. This refreshing approach is designed for attendees to gain an understanding of an improved method to workers’ compensation from processes and procedures to employee culture and improved results. This workshop will teach attendees ideas to help reduce cost, drive outcomes, and make good things happen! Attendees will get a thought provoking discussion challenging the status quo and breaking down behaviors that have been imbedded in the workers’ compensation system. This workshop will empower individuals to change the shape and thought process of the workers’ compensation industry leaving participants with ideas to make a direct impact the moment they leave the session. Workshop attendees will cultivate a meaningful and purpose-driven explanation of why and how their interactions in the workers’ compensation process can use care, compassion, and concern while still effectively representing their client or employers’ interests.

Outline:
1. Introduction
2. Overview of Workers’ Compensation
3. Claim Process
4. Effective Compassion in Workers’ Compensation Claims
5. How to Improve Culture
6. New Approaches
1. Insurance Company/Third Party Administrator
2. Employer
3. Medical Care Provider
4. Nurse Case Manager
5. Vendor
6. Attorneys
7. Friends & Family
8. Adjusters
7. Impact of Strong Workplace Culture
8. Q&A

Key Learning Objectives:
1. How to make a direct impact in workers’ compensation
2. Create a plan to immediately execute
3. Implement a game-changing philosophy to improve workplace culture
4. Break down silos between wellness, safety, and workers’ compensation to focus on total wellness of employees

Claire Muselman
Director of Workers’ Compensation – Workers’ Recovery Unit
Continental Western Group

Featured Speakers

Jenny Haykin, MA, CRC

Jenny Haykin, MA, CRC

Integrated Leaves and Accommodations Program Manager

Puget Sound Energy

Jeff Gautreau

Jeff Gautreau

Risk Manager

Performance Contractors, Inc.

Jennifer Phillips

Jennifer Phillips

Manager, Workers’ Compensation, Absence Management

Pitney Bowes

Debbie Ehsan

Debbie Ehsan

Senior Manager, Workers’ Compensation

Kaiser Permanente

Martin King

Martin King

Director, Corporate Risk Management

Kaiser Permanente

Steve Carman

Steve Carman

Workers Compensation Manager

Celadon Trucking Inc.

Herminio Vargas, MBA, MPA, JD

Herminio Vargas, MBA, MPA, JD

Program Manager, Absence Management

Walmart

William Moore

William Moore

Director of Safety and Security

Eat’n Park Hospitality Group

Adrienne L. Malka, ARM, CPDM

Adrienne L. Malka, ARM, CPDM

Assistant Director, Insurance and Risk Management

University of California, Los Angeles

Brian Trick

Brian Trick

Senior Manager of Claims

Wegmans Food Markets, Inc.

Alan Hermanson, MSN, FNP-C, ACP, UCLA

Alan Hermanson, MSN, FNP-C, ACP, UCLA

Manager Employee Health Services and Workers’ Compensation, Office of Employee Health

Children’s Hospital of Los Angeles

Brian Justice, DC

Brian Justice, DC

Medical Director Pathway Development and Spine Care

Excellus BlueCross BlueShield

LouAnne Giangreco, MD

LouAnne Giangreco, MD

System Chief Medical Officer

Cayuga Health System

Steven Scotti

Steven Scotti

Deputy Executive Assistant General Counsel, Department of Law – Workers’ Compensation, Office of the General Counsel

New York City Transit Authority

DeShonda Howard

DeShonda Howard

Workers’ Compensation Risk Manager

City of Atlanta – Office of Enterprise Risk Management

Jessica Thornton

Jessica Thornton

Senior Manager Leaves of Absence, Accommodations, and Health and Safety

RBC

Claire Muselman

Claire Muselman

Director of Workers’ Compensation – Workers’ Recovery Unit

Continental Western Group

T.J. Crawford

T.J. Crawford

Workers’ Compensation Case Manager

Douglas County School District

Alonzo Johnson, MBA, RIMS-CRMP, ASHM

Alonzo Johnson, MBA, RIMS-CRMP, ASHM

Risk Management and Liability Manager

City of North Las Vegas

Jennifer Milligan

Jennifer Milligan

Director Disability Management

INTEGRIS Health

Venue

Caesars Palace

Caesars Palace
3570 S. Las Vegas Blvd.
Las Vegas, NV 89109
866-227-5938

“Mention BRI Network to get a discounted rate of $85/night”

Sponsors and Exhibitors

TBA

FAQ

Are there group discounts available?

  • Yes – Register a group of 3 or more at the same time and receive an additional 10% off the registration fee

Are there discounts for Non-Profit/Government Organizations?

  • Yes – please call us at 800-743-8490 for special pricing

What is the cancellation policy?

  • Cancellations received 4 weeks prior to the event will receive a refund minus the administration fee of $225. Cancellation received less than 4 weeks prior to the event will receive a credit to a future event valid for one year.

Can the registration be transferred to a colleague?

  • Yes – please email us in writing at info@brinetwork.com with the colleague’s name and title

Where can I find information on the venue/accommodations?

  • Along with your registration receipt you will receive information on how to make your hotel reservations. You can also visit individual event page for specific hotel information. The conference fee does not include the cost of accommodations.

What is the suggested dress code?

  • Business casual. Meeting rooms can sometimes be cold so we recommend a sweater or light jacket
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