2019 Observation Patient Management Forum

February 25-26, 2019 * The Venetian * Las Vegas, NV

2019 Patient Flow Management Summit

Day(s)

:

Hour(s)

:

Minute(s)

:

Second(s)

About the Conference

Faced with increasing patient volumes, declining reimbursements and overworked ED staff, hospitals must be prepared to leverage observation patient management. Well-structured observation units have resulted in financial gains, improved clinical outcomes and superior patient satisfaction ratings.

The 2019 Observation Patient Management Forum will highlight the pertinent challenges facing observation unit staff – ED physicians, hospitalists, case managers and billing and coding professionals. Additionally, the conference will highlight how and why hospitals that are not utilizing observation patient management are leaving money on the table.

The 2019 Observation Patient Management Forum will allow you to walk away with an understanding of current trends and market practices, and innovative strategies to prepare yourself for the challenges that lie ahead. Learn best practices in patient management and examine strategies to improve care, increase satisfaction and achieve organizational goals.

Who Should Attend?

From Hospitals/Health Systems:

  • Nursing Officers
  • Observation Services
  • Emergency Room Directors
  • Case Management Directors
  • Hospitalists
  • Care Management
  • Billing & Coding
  • Denial Management
  • Discharge Planning
  • Physicians
  • Clinical Nurse Managers
  • Medical Directors
  • Care Management Directors
  • Compliance
  • Utilization Management
  • Emergency Medicine
  • Social Worker
  • Utilization Management
  • RN Supervisor
  • Patient Care
  • Critical Care
  • Patient Services
  • Admissions
  • Operations

Also of Interest to:

  • Vendors
  • Solution Providers

Conference Agenda

Day One – Monday, February 25, 2019

7:15am
Conference Registration & Morning Breakfast

8:00am
Metric-driven Observation Care: Using Data and Dashboards to Optimize Outcomes in Your Unit

-Define key observation metrics and learn their importance
-Build dashboards to improve metrics in observation medicine
-Understand the unique performance of a dedicated observation unit

Christopher Caspers, MD
Chief Observation Medicine
NYU Langone Health System
Associate Professor
NYU School of Medicine

9:00am
A Proven and Effective Blueprint for Implementing a Short Stay/Observation Unit at Your Hospital

This session will focus on the keys to a starting and maintaining an observation unit. The critical elements needed to succeed and the pitfalls to avoid will be described. Best practices for observation medicine will be defined. Examples of how can you use not just clinical protocols, but administrative protocols, policies, procedures, order sets, care paths/clinical pathways or algorithms for observation medicine will be given. Ways you can use observation to support your institution and do what you do best will be mentioned. What can observation accomplish in any location or setting, if it is done correctly, will be detailed.

Sharon Mace, MD, FACEP, FAAP
Director of Observation Unit
Cleveland Clinic

9:45am
Mid-Morning Break

10:15am
Move Forward or Fall Behind: How to Instill Continuous Improvement Strategies to Achieve Optimal Performance and Growth in your Observation Unit

With the continued expansion and utilization of observation units, unique challenges are always present. Striving for excellence in patient care and flow efficiency is a continuous process. In order to manage an effective unit, management teams must continuously adapt to shifting priorities, while emphasizing quality assurance and patient satisfaction. Lean how to strive for excellence while improving efficiency and profitability of daily operational needs of your observation unit.
- Learn critical focus areas to emphasize quality assurance and patient satisfaction to better understand expectations
- Measure performance and accountability to create a formula for success and discover what works and what doesn’t
- Discuss rationale in receiving and treating simple vs complex patient populations
-Evaluate what metrics must be reached to stay ahead of the curve and target utilization “red flags”
- Coordinate quarterly meetings to enhance improvement measure, address problems that arise and communicate with key hospital leadership

Dean Harrison, MPAS, PA-C, DFAAPA
Director, Clinical Evaluation Unit
Duke University Medical Center

11:00am
Achieving Success in Clinical Decision Making and Management of the Observation Unit

Safe and efficient clinical decision making is key to the success of an observation unit. This session will discuss general strategies to incorporate this important principle in the design and operation of an observation unit. In particular, explore the use of clinical pathways, decision-support tools, and measures of clinical quality and efficiency.

David Paje
Director, Medical Short Stay
University of Michigan Health System

11:45am
Observation Optimization – Tips and Tools to Help Your Observation Unit Become Successful

This lecture will dive deep into the world of Observation and provide tips/tools to help your Observation unit become successful. Optimize your unit and go for the triple AIM.

Dr. Kasey Schnebly, DNP
Strike Team, Process Improvement
Adfinitas Health

12:30pm
Luncheon for All Attendees & Speakers

1:30pm
Strategies to Move Patients Effectively and Efficiently

Mary McLaughlin Davis, DPN, ACNS-BC, NEA-BC, CCM
A Senior Director of Care Management
Cleveland Clinic
Immediate Past President CMSA

2:15pm
The Beyond Medicine Approach – How We Improved our Occupancy Rate

Literature shows observation units are cost-saving and improve efficiency of care. By combining the expertise of Emergency Medicine and Internal Medicine in a strategic alliance and utilizing Lean methodology, our Observation Unit increased occupancy without sacrificing efficiency and increased inpatient capacity by creating over 100 additional inpatient bed days per month.
As a result of attending this session, the learner will be able to:
- Understand the importance of strategic alliances between hospital departments in the care of observation status patients.
- Understand how Lean methodology is used to improve interdepartmental processes.
- Understand how to incorporate process improvement strategies into daily practice

Beth Liebhardt, RN, MSN
Director, Emergency Department
Froedtert Hospital

Douglas Levine, MD
Assistant Professor of Medicine
Inpatient Medical Director – ED Observation Unit Co-Director
Medical College of Wisconcin

Christopher Krupkowski
Observation Unit Manager
Froedtert Hospital

3:00pm
Networking Break & Refreshments

3:30pm
Leveraging the Observation Unit to Improve Patient Throughput without Compromising Patient Outcomes

Dedicated observation units represent an opportunity for an extended period of evaluation and management for patients and clinical conditions that have not yet declared whether return to home and ambulatory care is appropriate or if there is a need for admission and management as a hospitalized inpatient. Highly functioning observation units stand to decompress emergency department beds and should maintain shorter length of stay than non-dedicated areas resulting in improved throughput. However, it’s critical that the observation unit is truly a high functioning unit; the simple designation of an observation space will not achieve these outcomes. The course of this talk will review how a unit-based improvement team took ownership over patient throughput and outcomes to provide high quality and efficient care. A sampling of results include increasing unit observation patient fidelity to 80% from a baseline around 50%, decreasing average time to discharge out of the hospital for observation patient by nearly 6 hours to 36.8 hours. This allowed the 12 bed observation unit to increase the number of discharges by over 7 per week. These outcomes were achieved while maintaining an excellent patient outcomes such as for syncope discharges maintaining a 0% 30-day revisit rate compared to a 3.5% 30-day revisit rate for observation syncope discharges from our general medical floors.

Justin Glasgow, MD, PhD
Director Medical Observation Unit
Christiana Care Health System

4:15pm
The Hospital Observation Care Problem

Suparna Dutta, MD, MPH
Chief, Division of Hospital Medicine
Rush University Medical Center

5:00pm
Closing Remarks

Workshop – Day One – Monday, February 25, 2019
5:15pm – 7:15pm
TBD

Day Two – Tuesday, February 26, 2019

7:15am
Morning Breakfast

8:00am
Chairperson’s Recap of Day One

8:15am
Emergency Department Strategies and Clinical Decision Making-Optimizing Patient Flow

Emergency room overcrowding continues to be a challenge difficult to overcome. There are service and quality operational challenges to consider, moreover, the safety factor in caring for a boarder patient in a busy emergency room holds risk to become compromised. The boarding practice has led to ED staff confusion and dissatisfaction, cyclical and increased ED overcrowding, and the potential of adding onto patient length of stay.

Stephanie Figueroa, MPAS, DFAAPA, PA-C
Director of Observation Medicine
PA Manager and Epic Physician Champion
Johns Hopkins Department of Emergency Medicine

9:00am
Speeding Triage and Clinical Decision Making for Patients Presenting Chest Pain Conditions

9:45am
Mid-Morning Break

10:15am
Reducing Unnecessary Hospital Admissions Through Observation and Evidence-Based Clinical Decision Making

11:00am
Psychiatric Observation: Is it Time to Expand Your Product Line

11:45am
Measuring and Reporting the Clinical and Financial Outcomes of Your Observation Unit

A highly functioning observation unit can provide several benefits for your organization – financial, clinical, and operational. The ability to measure and report on this aspect is crucial in continuing to demonstrate these positive effects. We will review several examples of reports that help to “tell the story” and continue to drive needed improvements.

Keith Grams, MD, FACEP
Chair, Emergency Medicine
Rochester Regional Hospital

12:30pm
Conference Concludes

Workshop

TBA

Featured Speakers

Christopher Caspers, MD

Christopher Caspers, MD

Chief Observation Medicine

NYU Langone Health System
Associate Professor
NYU School of Medicine

Dean Harrison, MPAS, PA-C, DFAAPA

Dean Harrison, MPAS, PA-C, DFAAPA

Director, Clinical Evaluation Unit

Duke University Medical Center

Sharon Mace, MD, FACEP, FAAP

Sharon Mace, MD, FACEP, FAAP

Director of Observation Unit

Cleveland Clinic

David Paje

David Paje

Director, Medical Short Stay

University of Michigan Health System

Dr. Kasey Schnebly, DNP

Dr. Kasey Schnebly, DNP

Strike Team, Process Improvement

Adfinitas Health

Mary McLaughlin Davis, DPN, ACNS-BC, NEA-BC, CCM

Mary McLaughlin Davis, DPN, ACNS-BC, NEA-BC, CCM

A Senior Director of Care Management

Cleveland Clinic
Immediate Past President CMSA

Beth Liebhardt, RN, MSN

Beth Liebhardt, RN, MSN

Director, Emergency Department

Froedtert Hospital

Douglas Levine, MD

Douglas Levine, MD

Assistant Professor of Medicine,Inpatient Medical Director – ED Observation Unit Co-Director

Medical College of Wisconcin

Christopher Krupkowski

Christopher Krupkowski

Observation Unit Manager

Froedtert Hospital

Justin Glasgow, MD, PhD

Justin Glasgow, MD, PhD

Director Medical Observation Unit

Christiana Care Health System

Suparna Dutta, MD, MPH

Suparna Dutta, MD, MPH

Chief, Division of Hospital Medicine

Rush University Medical Center

Stephanie Figueroa, MPAS, DFAAPA, PA-C

Stephanie Figueroa, MPAS, DFAAPA, PA-C

Director of Observation Medicine,PA Manager and Epic Physician Champion

Johns Hopkins Department of Emergency Medicine

Keith Grams, MD, FACEP

Keith Grams, MD, FACEP

Chair, Emergency Medicine

Rochester Regional Hospital

Venue

The Venetian
3535 Las Vegas Blvd. South
Las Vegas, NV 89109

“Mention BRI Network to get discounted rate of $119/night”

Sponsor(s) and Exhibitor(s)

TBA

FAQ

Are there group discounts available?

  • Yes – Register a group of 3 or more at the same time and receive an additional 10% off the registration fee

Are there discounts for Non-Profit/Government Organizations?

  • Yes – please call us at 800-743-8490 for special pricing

What is the cancellation policy?

  • Cancellations received 4 weeks prior to the event will receive a refund minus the administration fee of $225. Cancellation received less than 4 weeks prior to the event will receive a credit to a future event valid for one year.

Can the registration be transferred to a colleague?

  • Yes – please email us in writing at info@brinetwork.com with the colleague’s name and title

Where can I find information on the venue/accommodations?

  • Along with your registration receipt you will receive information on how to make your hotel reservations. You can also visit individual event page for specific hotel information. The conference fee does not include the cost of accommodations.

What is the suggested dress code?

  • Business casual. Meeting rooms can sometimes be cold so we recommend a sweater or light jacket
Request Brochure

Register Your Team Today!

Register Now
Ask A Question

Be A Thought Leader And Share!

Pin It on Pinterest