2019 Home Care & Hospice Congress
September 16-17, 2019
Westin Kierland Resort & Spa, Scottsdale, Arizona

2019 Home Care & Hospice Congress








About the Conference

Our nation is experiencing an increase in the need for home care, hospice and palliative care services. What began fifty years ago as a grassroots movement to better care for the dying is now an integral part of the U.S. healthcare landscape. This conference will address value of home-based, hospice and palliative care in creating pathways for care delivery and integrating these services into the U.S. health care system. We’re bringing together professionals to explore excellence in leadership, strategy and innovation, share models of care and best practices, explore the integration of care across disciplines and settings, and help providers accelerate change in a value-based system. Topics will include tools and resources to improve quality outcomes; leading and enhancing teams, the impact of opioid use; how to build a sustainable program; billing, coding and payment models and payer partnerships; staying in compliance; how to build a resilient workforce; and more.

Who Should Attend?

From Home Care/Palliative Care/Hospice Care/Hospitals/Health Systems/Health Plans

  • Medical Directors
  • CFO
  • COO
  • Home Care
  • Program Directors
  • Social Workers
  • Case Management
  • Counseling
  • Director of Nursing
  • Director of Hospice Care
  • Director of Palliative Care
  • Pharmacists
  • Physicians
  • Quality Assurance
  • Administrators
  • Hospice Health Aides
  • End-of-Life-Care
  • Operations Director
  • Outpatient Services
  • Palliative Medicine
  • Clinical Director
  • Compliance Director

Also of Interest to Vendors; Consultants; Solution Providers within the Hospice/Palliative Care.

Conference Agenda

Day One – Monday, September 16, 2019

7:15am – 8:00am

Conference Registration & Networking Breakfast

8:00am – 8:15am

Chairperson’s Opening Remarks

8:15am – 9:15am

Keynote: The Changing Landscape of Home and Hospice Care

The number Americans living with serious illness continues to grow. How can we ensure high-quality care for our most vulnerable patients? This session will examine the evolution of care and insights into efficient, effective models of care for seriously ill patients. Also learn about system redesign and workforce repositioning strategies necessary to respond to our seriously ill patients' needs and preferences.

9:15am – 10:00am

How to Build and Engaged and Resilient Workforce

An engaged and resilient workforce leads to greater patient satisfaction and better outcomes. This session will discuss the relationship between patients’ experience/satisfaction and workforce engagement/resilience.

Topics to be discussed will include:
- Strategies that you can put into place to have a positive impact on patient and care as well as on the staff that deliver it
- Ensuring that staff has confidence in their skills and ability to provide high quality services for patients as well as resources for their own resilience
- How to effectively communicate to enhance patients’ experience and satisfaction
- Enhance resilience in individuals and teams

10:00am – 10:30am

Networking & Refreshments Break

10:30am – 11:15am

Innovative Collaborations: Expanding Mental Health in Home Care and Hospice Care

The impact of advanced illness, caregiving, and grief on someone’s mental and emotional well-being can be extensive and most organizations do not have the resources to adequately support those in their community dealing with these concerns. This session will explore ways to collaborate within your community to develop innovative financially sustainable ways of enhancing these services for your organization. At the completion of this session, participants will be able to:

- Describe the unmet grief and mental health needs of your hospice organization and community
- Discuss the benefits of collaborative program development
- Identify innovative program options to help meet the psychosocial needs of your patients

11:15am – 12:00pm

Leadership and Team Effectiveness in Home Care and Hospice Care

This session will address tools to create a more cohesive team and improve patient and staff outcomes.

Topics to be discussed will include:
- Leading and enhancing interdisciplinary teams
- How to effectively manage the complexities in the hospice organization
- Managing programs, systems and people
- Regulations and standards
- Understanding a value-based approach to management
- Compliance and accountability

12:00pm – 1:00pm


1:00pm – 1:45pm

Responding to the Opioid Crisis

Our nation’s communities are working tirelessly to respond to the opioid epidemic. Home care, hospice and palliative care providers have an important role in this. Ensuring access to opioids for pain management must be balanced with issues of increasing numbers of overdose victims leading to more family members joining the ranks of the bereaved. Understanding the unique aspects of bereavement for this population of grievers and providing outreach to them is a potential extension of hospice care into the community.

Topics to be discussed will include:
- The potential impact of opioid use home care, hospice and palliative care on the opioid crisis
- Evaluating a patient's risk for opioid misuse and abuse
- Innovative work being done to support this population
- The nature of addiction on family systems and the community
- The impact of opioid overdose deaths and unique features of bereavement for impacted families

1:45pm – 2:45pm

Panel: Collaboration and Integration Within Large Healthcare Systems

While most home care, hospices and palliative care organizations are freestanding, large healthcare systems are increasingly interested in integration with these programs. There are a number of different models to work together. They can range from contractual affiliation/joint venture to a merger or asset purchase. This panel will discuss the various models, as well as its positives and negatives aspects.

Topics to be addressed will include:
- Reasons why large healthcare systems are interested in collaborating
- The pros and cons of aligning with a hospital system
- Common acquisition problems that occur

3:15pm – 4:00pm

Medication Management

Management of a patient’s medication is a clinical and quality of care issue and an important part of care. Providers face many challenges related to the processes of medication reconciliation and management. This session will explore those challenges and other topics that will include:

- Approaches to supporting caregivers in managing medications
- Metrics to assess the impact of improved medication management
- Compliance and quality issues
- Evaluating your hospice program’s medication management process
- How goals of care, overall prognosis and functional status can affect medication management
- Right sizing medication regimens: prescribing and de-prescribing

4:00pm – 4:45pm

Building Payer-Provider Partnerships for Innovative Care Models

Changes in healthcare with shifting and shared risk have created unique opportunities for payers and providers to partner in the care of the most medically complex individuals. There is an increasing focus on better care, better health, lower costs and improving the work life of those who deliver care. Considering the added value of care and challenges in adequate volume-based reimbursement for care, such payer-provider partnerships are essential for creating sustainable models of care across settings.

Topics to be discussed in this session will include:
- The value of care from payer and provider perspective to achieve quadruple aim
- Actions payers are taking to integrate palliative care into payment models, care management programs and benefits
- Tools and resources necessary to build effective payer-provider partnerships to support patients

4:45pm – 5:30pm

Telehealth and Remote Care

Providing timely access to community services is a challenge due to workforce and budget constraints. Leveraging telehealth is one way to increase access to care and services for seriously ill patients. This session will examine way to provide timely access to high quality care while managing program cost, workforce and geographic limitations. Topics to be addressed will include leveraging digital resources and barriers to telehealth implementation.


Day One Concludes

Day Two – Tuesday, September 17, 2019

7:15am – 8:00am

Networking Breakfast

8:00am – 8:15am

Chairperson’s Remarks

8:15am – 9:00am

Engaging Patients in their Plan of Care

Today’s home health, hospice and palliative care environment focuses on patient centered care as well as improved quality outcomes. Impacting performance while engaging patients in their plan of care proves to be a challenge but can be achieved through best practices in episode management. This session will focus on methodologies to provide consistent care with improved quality and patient satisfaction while tracking transitions for acute hospitalizations.

9:00am – 9:45am

Quality Programs and Practices to Stay in Compliance

Home care, hospice and palliative care providers must understand compliance within their program that would include development of policies and procedures that address regulations and standards of care; amelioration of risk within the program; quality measures and reporting of same; and provider documentation necessary to stay in compliance and be reimbursed.

Topics to be discussed will include:
- Current regulations and implications for individual organizations
- Ethics related to the program and compliance
- How to reduce risk
- How documentation can impact the organization positively or negatively, and development of a robust documentation program
- Quality reporting mechanisms and dashboard tools

9:45am – 10:15am

How to Design Innovative Clinical Programs for Special High-Risk Population

High-risk patient populations—including those with heart failure, risk of falls, or balance disorders or dizziness—require special interventions. What should agencies consider when developing innovative, preventative health programs designed for high-risk populations? How can they ensure that these clinical programs meet the needs of these populations and result in reduced rehospitalizations, improved outcomes, and reduced costs?

10:45am – 11:30am

Maximizing Revenue to Grow and Sustain Your Program

This session will examine reimbursement, regulatory and compliance considerations and payer/provider relationships.

Topics to be discussed will include:
- Billing opportunities and compliance considerations to support reimbursement for services
- Traditional fee-for-service billing and coding
- Value-based reimbursement
- Overcoming barriers

11:30am – 12:15pm

Methadone: Safe and Effective Use for Pain Management

This session will address the use of methadone in home care, hospice and palliative care patients.

Topics to be discussed will include:
- Dosing and monitoring strategies for safe and effective use of methadone
- Identifying appropriate patients to consider for methadone use
- Risks and benefits of methadone use for pain management


Conference Concludes

Workshop – Tuesday, September 17, 2019

12:30pm – 2:30pm

Workshop: How to Build a Sustainable and Cost-Effective Home-Based Palliative Care Program

Realizing that seriously ill patients often do better when they can stay in their own homes and receive coordinated and personalized treatment, a growing number of hospitals, hospices, home health agencies and group practices now offer home-based palliative care as a separate business line for patients in their communities. Home-based palliative care programs typically integrate multidisciplinary care teams that include physicians and nurses, social workers and chaplains who visit patients in their homes and offer tailored treatment plans focused on managing symptoms and improving quality of life. This workshop will address how to build a cost-effective home-based palliative care program, and its benefits to patients, their caregivers and the health care system.


Westin 1

The Westin Kierland Resort & Spa
6902 East Greenway Parkway
Scottsdale, AZ 85254

Sponsors and Exhibitors



Are there group discounts available?

  • Yes – Register a group of 3 or more at the same time and receive an additional 10% off the registration fee

Are there discounts for Non-Profit/Government Organizations?

  • Yes – please call us at 800-743-8490 for special pricing

What is the cancellation policy?

  • Cancellations received 3 weeks prior to the event will receive a refund minus the administration fee of $185. Cancellation received less than 3 weeks prior to the event will receive a credit to a future event valid for one year.

Can the registration be transferred to a colleague?

  • Yes – please email us in writing at info@brinetwork.com with the colleague’s name and title

Where can I find information on the venue/accommodations?

  • Along with your registration receipt you will receive information on how to make your hotel reservations. You can also visit individual event page for specific hotel information. The conference fee does not include the cost of accommodations.

What is the suggested dress code?

  • Business casual. Meeting rooms can sometimes be cold so we recommend a sweater or light jacket

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