2019 Command Center Summit: Connected Care Delivery
Clinical and Operational Insights in Action
July 15-16, 2019 * The Blackstone Hotel * Chicago, IL Chicago

2019 Command Center Summit: Connected Care Delivery

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About the Conference

Patients arrive at hospitals every day through different paths. Some through the emergency department, some through physician referrals, and some through scheduled procedures. What makes all of these situations similar is the fact that critically ill patients need access to care at the right place and the right time. At the same time, there are challenges when it comes to creating a culture of access. Health systems face growing capacity challenges and patient experience suffers when access is limited, or delays occur between transitions in care. Barriers include organizational silos, lack of continuity across care settings, and a lack of real-time operational visibility. For example, if someone needs acute, immediate care they would typically enter a health system through the ED or via a referral/transfer from another physician or facility, otherwise known as a direct admit. However, sometimes a direct admit isn’t that direct. Sometimes it ends up being fragmented, inefficient and time-consuming. And in some cases, it may take so long that the referring physician sends a patient to a competing health system. The result of these delays is lost revenue, a negative impact to a health system’s reputation, and a weakening of community physician ties. Another unfortunate scenario that can unfold when a health system can’t accommodate a direct admit is that patients may end up getting sent to the emergency room instead. That results in overcrowding and increases in left-without-being-seen.

So, what is the answer? How do you give physicians an easy way to not just admit a patient, but also track the patients progress throughout their continuum of care—at no cost to them?

Command centers are springing up across the country and feature sophisticated technology and give health systems a leading edge to manage capacity and improve patient experience. They have been proven to lead to big jumps in the number of patients who can access care at a health system—as well as corresponding jumps in patient satisfaction, revenue, growth and market share.

At this conference you will learn about how command centers utilize advanced predictive analytic technology and artificial intelligence to monitor and target real-time data on incoming patients, patient discharges, bed availability, and other hospital logistics. While hospital command centers are progressively growing in use among medical centers across the globe, learn how different hospitals utilize their own facilities to address their unique needs and issues.

Who Should Attend?

From Hospitals/Health Systems

  • Case Management
  • Discharge Planning
  • Patient Flow
  • Admissions
  • Nursing
  • Operations
  • CEO
  • CFO
  • Patient Care
  • Compliance
  • Clinical Care
  • Medical Directors
  • Quality
  • Patient Financial Services
  • Care Management
  • Emergency Medicine
  • Social Worker
  • Utilization Management
  • Hospitalist
  • Chief of Staff
  • Capacity Management
  • Patient Throughput
  • Bed Management
  • Patient Logistics
  • Patient Transport
  • Clinical Operations
  • Performance Improvement
  • Telehealth
  • IT Management
  • Health Information Management

Also of Interest to:

  • Vendors
  • Solution Providers
  • Consultants

Conference Agenda

Day One – Monday, July 15, 2019

7:15am – 8:00am

Conference Registration & Networking Breakfast

8:00am – 8:15am

Chairperson’s Opening Remarks

8:15am – 8:45am

Keynote: Optimizing Patient Flow in the Hospital of the Future

In his speech Jeroen Tas, Chief Innovation & Strategy Officer at Royal Philips and Chris Johnson, President, Teletracking, will talk about the latest advancements in health technology, the new care delivery models they enable and the opportunities they bring for care providers, patients and healthcare systems. The hospital of the future is a network of expertise intelligently allocating resources and making sure patients are cared for in the most optimal and patient friendly environment. Combining the latest health technologies and design principles will enable this transformation of healthcare delivery and achieve the quadruple aim. Integrating clinical and operational processes using connected care and the power of Adaptive Intelligence (AI) will bring supply and demand closely together and remove the inefficiencies and waste from our healthcare systems.

Jeroen Tas
Chief Innovation and Strategy Officer
Royal Philips

Chris Johnson
President
TeleTracking

8:45am – 9:45am

Achieving Positive Patient Flow Outcomes by Creating a Capacity Command Center

Learn how establishing a centralized operations center can control patient access, inpatient throughput, ambulatory capacity and quality and safety efforts. By co-locating core functions such as bed management, patient transport, environmental services, care management and ambulance services, you can set workflows to streamline patient throughput. This presentation will review the creation of a command center, and how to leverage dashboards, technology, real time data and metrics to enhance patient flow.

Lisa Maples
Director, Centralized Patient Logistics
Health First, Inc.

Luann Tirelli, MHA, MSN, RN, CCRN-E, NHCE
Director, VitalWatch eICU Operations
Health First

9:45am – 10:15am

Networking & Refreshments Break

10:15am – 11:30am

Case Study: How a Command Center Can Improve Patient Flow and Efficiency

A command center will control the flow of patients from the moment they are admitted to their discharge—all from one place. In this session learn how command centers change the way patient capacity is managed in a hospital and throughout the health system, overall leading to positive impacts on patient care.

Cori Garner, RNC-OB, MHA, BSN, NE-BC
Director, Patient Command Center
Advocate Aurora Health

Margaret Gavigan, RN, MSN, MBA
System Vice President, Nursing Operations and Workforce Management
Advocate Aurora Health

Cindy Welsh, RN, MBA, FACHE
Vice President System Adult Critical Care, eICU, Virtual Patient Monitoring System and Advocate Intensivist Partners
Advocate Aurora Health

11:30am – 12:15pm

Why Transforming Culture and Aligning Operations are Critical to a Successful Command Center

While utilizing technology to develop a command center is essential, so is the human factor. This session will examine a two-pronged approach to ensure success. This includes bringing clinical leadership on board early in the process, while also forming a cross-functional team with representatives from other departments who will work in the facility.

John Weimer, MS, RN, AEMT, CEN, NEA-BC, FACHE
Vice President of Network Emergency, Trauma, and Operations Command Center
Kettering Health Network

12:15pm – 1:00pm

Luncheon

1:00pm – 1:45pm

Making the Business Case for a Command Center

The digital transformation of healthcare delivery is well underway. Improving care outcomes while increasing time and resource efficiency is the top-of-mind objective for healthcare leaders. To achieve that objective, organizations need to be able to act and react in real time. This session will examine demonstrating the link between clinical communication and collaboration technology and enterprise goals makes a compelling business case for a command center.

Paul M. Taber, MBA, RN
Director – Patient Logistics Center
Broward Health

1:45pm – 2:30pm

Designing a Hospital Command Center

The important thing is to design each facet of the command center based on the specific problems the command center is meant to address. This session will examine key elements of a health system command center, including strategic colocation of teams, automated visual displays of real-time data, predictive analytics, standard work and rules-based protocols, and a clear chain of command and guiding tenets.

Paul B. Davenport, RN, MBA, NREMTP-Ret., CMTE
Vice President-Emergency Services and Care Management
Carilion Clinic

Melanie K. Morris, RN, MSN, RN, CMTE
Senior Director-Transfer and Communications Center and Emergency Department
Carilion Clinic

2:30pm – 3:15pm

Improving Patient Care with a System Access Center

With the increase in patients, regulations and new documentation requirements, many practitioners have reported experiencing physician burnout—which can often lead to a spike in medical errors. This session will examine how a hospital command center can streamline administrative functions, therefore optimizing the practice of patient-centered care.

Vivian Lee, MD
Associate Medical Director Patient Placement Center/Pulmonary/Critical Care/Tele-Critical Care Physician
Intermountain Healthcare

Nan Nicponski, RN, MBA
Executive Director of Provider Support Services
Intermountain Healthcare

3:15am – 3:45am

Networking & Refreshments Break

3:45pm – 4:30pm

Leveraging Data Intelligence to Deliver Clinical Outcomes

This session will focus on data aggregation and development of visualization tools to help drive clinical actions. The recently launched BJC Healthcare and Washington University (BJC/WU) critical care collaborative is committed to standardized high-quality critical care delivery in the 11 BJC system hospitals. The centerpiece in this effort is a new ICU telemedicine program. This program leverages data intelligence provided both by the decision support and population management tools embedded in Philips eCareManager, including the new sentry scoring system we have recently partnered with Philips in validating, and by real time analytics using eSearch/archive db. This presentation will highlight progress made utilizing archive db to develop novel analytic tools and intuitive dashboards to identify patient care needs and support best practices and provider performance in real-time. We also recognize the need to improve critical care logistics to streamline patient and provider access, match patient care needs with ICU capability and capacity, and eliminate lost or unnecessary transfers from emergency departments and ICUs from both within and outside the hospital system. The goals of this latter effort are to optimize patient, family and provider experience, throughput, and utilization of ICU resources. This forum provides the opportunity for us to share our findings, discuss and iterate our strategies, and network and learn from the experiences of others.

Walter A. Boyle, III, MD, FCCM
Professor of Anesthesiology and Surgery
Executive Medical Director, ICU Telemedicine (eICU) Program
Washington University School of Medicine and Barnes Jewish Hospital

Lisa Konzen, BSN, MA, CCRN-E
Director, ICU Telemedicine
Barnes Jewish Hospital

Patti Crimmins Reda
Vice President Patient Care Services
Chief Nursing Officer
Missouri Baptist Medical Center
BJC Healthcare

4:30pm – 5:15pm

Enterprise Telehealth and Care Coordination

As technology advances so do the many possibilities in the way care is provided. Providing effective care across the continuum requires coordination, integration of legacy and new hardware and software, and consideration to the ability to treat in home or elsewhere as well. The development of an enterprise wide systems approach further improves the interaction of both people and technology. The result can be improved timeliness to care, improved outcomes and cost savings. Centralizing resources and designing to allow quick access to a cache of care specialists is allowing Northwell to standardize processes and deliver care where and when it is needed regardless of geography.

Iris Berman, RN, MSN, CCRN-k
Vice President, Telehealth Services
Northwell Health

5:15pm – 6:15pm

Cocktail Reception

Day Two – Tuesday, July 16, 2019

7:15am – 8:00am

Networking Breakfast

8:00am – 8:15am

Chairperson’s Recap

8:15am – 9:00am

Centralized Telemetry to Drive Operational Efficiency

Patient monitoring is becoming more complex all while dedicated resources are becoming more limited. With multiple headwinds impacting health systems, what can be done to focus on the quadruple aim and improve efficiencies…at scale. We will talk about the journey in discovering the way health systems can centralize their patient monitoring (inpatient and outpatient) in a centralized manner all while delivering greater outcomes.

Jennifer LaPerre
Vice President, Partner Solutions
Mercy Virtual

Daniel Norselli
Vice President, Strategic Client Success
Mercy Virtual

9:00am – 9:45am

Considerations Before Investing in a Command Center

How should I design the command center? How will it help patients? How much to budget? How will it pay for itself? What IT is needed? This session will address these questions and more, including:

– What functions should it perform/enhance?
– Where should it be located?
– What information should be shared?
– What actions should staff take in response to alerts?
– Goals and metrics

Joy Avery
Vice President Clinical Strategy
TeleTracking

9:45am – 10:15am

Networking & Refreshments Break

10:15am – 11:00am

Designing an Integrated Virtual Care Center for Care Optimization

This presentation will address the value of clinical surveillance units, the journey to opening and operating a unit, the relationship between clinical surveillance in clinical decision-making and impacts to clinical outcomes. Clinical surveillance is a new business/clinical innovation having the power to improve the bottom line in hospitals, support bedside caregivers and improve clinical outcomes in a command center setting. We approached the challenge of healthcare transformation through leveraging technology, change management techniques and data and analytics reviews to optimize the clinical environment.

Patches Pace Haynes, MBA/MHA, RN, BSN
Senior Director, Ascension Connect
Hospital Support Services Strategy
Ascension

11:00am – 11:45am

Designing a Clinical Operations Center to Optimize Patient Flow Across the Continuum of Care

The command center of the future will leverage clinical technologies, virtual care, advanced analytics, and strategic spatial design to optimally progress patients to the right care settings. Philips will show how centralized care is connecting in-hospital and post-acute settings and share case studies highlighting methodologies such as data analytics, service line planning, financial modelling, strategic spatial design, future proofing, flow mapping and go-live activation approaches to launch successful clinical operations centers. We will also share clinical outcomes on virtual care, speak on developing technologies and show a preview of where next generation centers are heading in the future.

Giang Vu
Principal, Strategic Design – Healthcare Transformation Services
Philips

11:45am – 12:30pm

Process Development and Outcomes in Achieving Virtual Care for an Enterprise IDN Using Proven Change Management Techniques

The use of virtual medicine and prediction algorithms create rich operational data and synergy to current bed utilization software. In addition virtual health teams have been shown to be an effective tool for care standardization. Learn how eICU and eHospitalist systems can be combined with a transfer center and patient placement team to deliver improved outcomes as well as a positive financial benefits for a healthcare system.

Corey Scurlock, MD, MBA
Medical Director
WMCHealth eHealth Center

12:30pm

Conference Concludes

Featured Speakers

Lisa Maples

Lisa Maples

Director, Centralized Patient Logistics

Health First, Inc.
Luann Tirelli, MHA, MSN, RN, CCRN-E, NHCE

Luann Tirelli, MHA, MSN, RN, CCRN-E, NHCE

Director, VitalWatch eICU Operations

Health First
Cori Garner

Cori Garner

Director, Patient Command Center

Advocate Health Care
Margaret Gavigan

Margaret Gavigan

Vice President, Nursing Business Operations

Advocate Health Care
Cindy Welsh, RN, MBA, FACHE

Cindy Welsh, RN, MBA, FACHE

Vice President System Adult Critical Care, eICU, Virtual Patient Monitoring System and Advocate Intensivist Partners

Advocate Health Care
John Weimer, MS, RN, AEMT, CEN, NEA-BC, FACHE

John Weimer, MS, RN, AEMT, CEN, NEA-BC, FACHE

Vice President of Network Emergency, Trauma, and Operations Command Center

Kettering Health Network
Paul Taber

Paul Taber

Director, Patient Logistics Center

Broward Health
Paul B. Davenport, RN, MBA, NREMTP-Ret., CMTE

Paul B. Davenport, RN, MBA, NREMTP-Ret., CMTE

Vice President-Emergency Services and Care Management

Carilion Clinic
Melanie K. Morris, RN, MSN, RN, CMTE

Melanie K. Morris, RN, MSN, RN, CMTE

Senior Director-Transfer and Communications Center and Emergency Department

Carilion Clinic
Iris Berman, RN, MSN, CCRN-k

Iris Berman, RN, MSN, CCRN-k

Vice President, Telehealth Services

Northwell Health
Joy Avery

Joy Avery

Vice President Clinical Strategy

TeleTracking
Patches Pace Haynes, MBA/MHA, RN, BSN

Patches Pace Haynes, MBA/MHA, RN, BSN

Senior Director, Ascension Connect

Ascension
Giang Vu

Giang Vu

Principal, Strategic Design – Healthcare Transformation Services

Philips
Corey Scurlock, MD, MBA

Corey Scurlock, MD, MBA

Medical Director

WMCHealth eHealth Center
Jeroen Tas

Jeroen Tas

Chief Innovation and Strategy Officer

Royal Philips
Walter A. Boyle, III, MD, FCCM

Walter A. Boyle, III, MD, FCCM

Professor of Anesthesiology and Surgery, Executive Medical Director, ICU Telemedicine (eICU) Program

Washington University School of Medicine and Barnes Jewish Hospital
Vivian Lee, MD

Vivian Lee, MD

Associate Medical Director Patient Placement Center/Pulmonary/Critical Care/Tele-Critical Care Physician

Intermountain Healthcare
Nan Nicponski, RN, MBA

Nan Nicponski, RN, MBA

Executive Director of Provider Support Services

Intermountain Healthcare
Lisa Konzen, BSN, MA, CCRN-E

Lisa Konzen, BSN, MA, CCRN-E

Director, ICU Telemedicine

Barnes Jewish Hospital
Patti Crimmins Reda

Patti Crimmins Reda

Vice President Patient Care Services, Chief Nursing Officer

Missouri Baptist Medical Center
BJC Healthcare
Jennifer LaPerre

Jennifer LaPerre

Vice President, Partner Solutions

Mercy Virtual
Daniel Norselli

Daniel Norselli

Vice President, Strategic Client Success

Mercy Virtual
Chris Johnson

Chris Johnson

President

TeleTracking
Venue

 

The Blackstone
636 South Michigan Avenue
Chicago, IL 60605
312-447-0955

“Mention BRI Network to get discounted rate of $199/night” or use link below to make reservations:

Book your group rate for BRI Network

Sponsors and Exhibitors

Founding Sponsors

 

TeleTrackingFor every hour patients wait for care, they face objectively worse outcomes. TeleTracking believes it is unacceptable that patients are not able to access the care they need, when they need it, due to operating inefficiencies and unnecessary cost barriers. Our mission is simple, to ensure no one waits for the care they need. And that’s why more than a decade ago, TeleTracking recognized the significant benefits of a centralized approach to managing patient flow, led the development of the command center concept, and has implemented more than one hundred operational command centers across the United States and United Kingdom. Named one of Becker’s “Great Places to Work” in 2017 and 2018 and a Pittsburgh Business Times “Corporate Citizenship Award” winner, TeleTracking has also delivered extraordinary outcomes for nearly three decades that have been the subject of study by the RAND Corporation and KLAS.

 

Royal Philips (NYSE: PHG, AEX: PHIA) is a leading health technology company focused on improving people’s health and enabling better outcomes across the health continuum from healthy living and prevention, to diagnosis, treatment and home care. Philips leverages advanced technology and deep clinical and consumer insights to deliver integrated solutions. Headquartered in the Netherlands, the company is a leader in diagnostic imaging, image-guided therapy, patient monitoring and health informatics, as well as in consumer health and home care.

 

FAQ

Are there group discounts available?

  • Yes – Register a group of 3 or more at the same time and receive an additional 10% off the registration fee

Are there discounts for Non-Profit/Government Organizations?

  • Yes – please call us at 800-743-8490 for special pricing

What is the cancellation policy?

  • Cancellations received 4 weeks prior to the event will receive a refund minus the administration fee of $225. Cancellation received less than 4 weeks prior to the event will receive a credit to a future event valid for one year.

Can the registration be transferred to a colleague?

  • Yes – please email us in writing at info@brinetwork.com with the colleague’s name and title

Where can I find information on the venue/accommodations?

  • Along with your registration receipt you will receive information on how to make your hotel reservations. You can also visit individual event page for specific hotel information. The conference fee does not include the cost of accommodations.

What is the suggested dress code?

  • Business casual. Meeting rooms can sometimes be cold so we recommend a sweater or light jacket

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